Gurnam Singh Sangha
Tipton,Westmidlands
Summary
Dynamic and service-oriented professional with a strong foundation in communication proficiency, inventory control basics, and booking system knowledge. Demonstrates exceptional multitasking skills and flexibility in scheduling, ensuring seamless operations in fast-paced environments. Adept at maintaining discretion with confidentiality and proficient in telephonic etiquette, basic bookkeeping, and billing processing. Committed to delivering outstanding guest relations through empathetic listening and calm composure under pressure. Career aspirations include advancing expertise in customer interaction and front desk security measures to enhance service delivery.
Overview
19
19
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work history
Supervisory assistant (Helped My Parents)
Family Home Renovation
Jalandhar, Punjab, India
05.2021 - 10.2024
- Led regular team meetings that facilitated knowledge sharing and problem-solving discussions.
- Ensured adherence to company policies by regular monitoring of staff activities.
- Managed inventory control to reduce waste and cut costs.
- Supervised team, resulting in increased productivity.
- Motivated staff members to exceed their personal targets whilst maintaining quality standards.
- Arranged supplies, documents and spaces for meetings.
Hotel receptionist
Merchant City Inn
Glasgow, Glasgow City
02.2015 - 11.2020
- Streamlined check-in procedure by efficiently handling guest documents.
- Maintained security measures, protecting guest personal information and privacy.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Reduced wait times with high-speed processing of reservations.
- Processed wake-up calls reliably to maintain schedule adherence for guests.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Improved customer satisfaction for providing timely assistance during stay.
- Provided hotel information for improved guest experience.
- Managed lost property system effectively to return misplaced items quickly.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Increased efficiency by swiftly resolving any complaints or issues.
- Managed room availability charts to ensure zero overbooking.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Greeted and checked-in guests promptly and professionally.
- Kept reservations systems up-to-date for clear availability management.
- Issued guest room keys with advice on location and access.
- Processed and provided clear, accurate receipts for guest payments.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Organised guest transport to support smooth airport transfers.
- Instructed maintenance staff to service rooms with known issues.
- Provided local attraction and event information for enhanced hotel stays.
- Inspected presentation of rooms and laundry items.
Restaurant Floor manager
Bombay Blues
Glasgow, Glasgow City
01.2009 - 09.2014
- Facilitated communication between front-of-house and back-of-house teams for improved workflow coherence.
- Coordinated with kitchen staff to ensure timely food preparation.
- Carried out performance appraisals for restaurant staff, fostering personal development and growth.
- Oversaw daily floor operations, ensuring a high level of service quality.
- Tracked inventory levels regularly to prevent shortages or excesses.
- Assisted waitstaff during busy periods, helping maintain swift service delivery.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Maintained cleanliness standards, promoting an inviting dining atmosphere.
- Monitored cash handling procedures, reducing discrepancies in financial reports.
- Managed reservations efficiently to avoid overbooking or underutilisation of space.
- Facilitated smooth restaurant operations for seamless service delivery.
- Created pleasant atmosphere for guests with warm greetings and prompt resolution of any service issues.
- Prevented operational disruptions by monitoring liquor and wine inventory and promptly reordering low-stock items.
- Oversaw 5 F&B staff in delivering efficient lunch and dinner service in fast-paced high-end restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Built loyal customer base by creating welcoming environment with top quality service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Catering supervisor
Bombay Blues Catering ( Par Time )
Glasgow, Glasgow City
01.2011 - 12.2013
- Created attractive food presentations to entice customers.
- Implemented health and safety regulations diligently for a secure working environment.
- Developed relationships with clients through professional and courteous behaviour.
- Trained new staff members in company procedures to maintain service standards.
- Supervised performance of catering team closely for consistent service quality.
- Maintained cleanliness in all catering areas for a safe and hygienic work environment.
- Delegated tasks effectively amongst team members depending on their skills and strengths.
- Resolved conflicts within the team swiftly, promoting a harmonious work atmosphere.
- Improved customer satisfaction by providing excellent food and service.
- Handled high-pressure situations calmly, maintaining service quality during peak hours.
- Conducted inventory checks regularly, keeping stock levels optimal.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Performed audits and temperature control inspections, recording and monitoring for risk and policy compliance.
- Served 400+ high-quality meals per event using documented recipes to satisfy varied dietary requirements.
- Effectively supervised 5+ staff, coordinating workflows to maximise service efficiency.
- Collected payments and provided receipts and invoices to customers.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Reception assistant
Artoo Hotel ( Part Time )
Glasgow, Glasgow City
02.2011 - 09.2013
- Facilitated effective communication by promptly forwarding phone calls and messages.
- Maintained clean reception area to provide welcoming atmosphere for guests.
- Handled sensitive information with confidentiality, maintaining trust within the organisation.
- Provided detailed information about company services helping customers make informed decisions.
- Monitored visitor access, providing security to facility and personnel.
- Served as the first point of contact, representing company in a professional manner.
- Provided exceptional customer service to visitors.
- Represented company and promoted brand with exceptional service and presentation.
Assistant bar manager
Aria Cafe Bar ( Part Time )
Glasgow, Glasgow city
02.2010 - 08.2010
- Supported Bar Manager in administrative tasks for smooth operation of establishment.
- Cultivated relationships with regular patrons for consistent patronage and loyalty.
- Handled customer complaints with professionalism and discretion.
- Elevated overall guest experience through excellent communication skills and prompt problem resolution.
- Enhanced customer service by providing attentive, friendly and knowledgeable assistance.
- Handled cash transactions accurately, ensuring daily till balance matched recorded sales.
- Conducted regular stock checks, avoiding shortage of essential items.
- Supervised cleanliness of bar area to maintain a welcoming environment.
- Built loyal customer base by creating welcoming environment with top quality service.
Service waiter
Turban Tandoori
Giffnock, East Renfrewshire
03.2008 - 12.2008
- Adhered strictly to health and safety regulations, ensuring a safe environment for all patrons.
- Handled customers' inquiries and complaints, improving the establishment's reputation.
- Suggested menu items based on customers' preferences, leading to increased satisfaction rates.
- Worked closely with bartenders to ensure accurate drink orders were delivered promptly.
- Delivered food orders promptly, resulting in positive feedback from customers.
- Promoted daily specials to increase sales of featured items.
- Supported seamless shift changes through clear communication and thorough handovers.
- Took accurate food and drink orders, minimising errors in delivery.
- Assisted in training new waitstaff to uphold high service standards.
- Demonstrated knowledge of various wine pairings, leading to up-selling opportunities.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Increased order value by upselling sides, drinks and desserts.
Waiter
Bombay Cottage
Hamilton, Lancashire
12.2007 - 02.2008
- Helped reduce waiting times by swiftly clearing tables after use.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Liaised with kitchen staff for prompt order delivery to customers.
- Maintained knowledge of menu items, leading to accurate order taking.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Relayed feedback from customers to management for continuous improvement.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
Service waiter
Gulnar Tandoori
Falkrik, Stirlingshire
12.2006 - 11.2007
- Accommodated special requests whenever possible, increasing customer loyalty.
- Took accurate food and drink orders, minimising errors in delivery.
- Demonstrated knowledge of various wine pairings, leading to up-selling opportunities.
- Helped enhance restaurant atmosphere by maintaining a professional yet friendly demeanour.
- Ensured timely meal preparation with effective communication to kitchen staff.
- Coordinated large party seating arrangements without disrupting other diners' experiences.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Service waiter
Indian Harvest
Glasgow, Glasgow City
06.2005 - 11.2006
- Managed reservations effectively for smoother operations during peak hours.
- Assisted in training new waitstaff to uphold high service standards.
- Suggested menu items based on customers' preferences, leading to increased satisfaction rates.
- Set tables efficiently, enhancing the overall dining experience for guests.
- Promoted daily specials to increase sales of featured items.
- Delivered food orders promptly, resulting in positive feedback from customers.
- Collaborated with kitchen team to ensure dietary requirements were met.
Education
GCSEs -
Kendrya Vidyalaya School CBSE
Jalandhar, India Skills
- Communication proficiency
- Inventory control basics
- Clear communication
- Multitasking proficiency
- Discretion with confidentiality
- Language proficiency
- Telephone Manner
- Basic bookkeeping
- Billing processing
- Knowledge of reception protocol
- Patience and composure
- Service-Oriented mindset
- Experience with cash handling
- Email handling competence
- Front desk security measures
- Calm under pressure
- Empathetic listening
- Customer Service
- Guest relations
- Reservations systems knowledge
- Microsoft Word, PowerPoint
Certification
Life Coach
Languages
English
Fluent
Punjabi
Native
Hindi
Fluent
References
References available upon request.
Timeline
Supervisory assistant (Helped My Parents)
Family Home Renovation
05.2021 - 10.2024
Hotel receptionist
Merchant City Inn
02.2015 - 11.2020
Reception assistant
Artoo Hotel ( Part Time )
02.2011 - 09.2013
Catering supervisor
Bombay Blues Catering ( Par Time )
01.2011 - 12.2013
Assistant bar manager
Aria Cafe Bar ( Part Time )
02.2010 - 08.2010
Restaurant Floor manager
Bombay Blues
01.2009 - 09.2014
Service waiter
Turban Tandoori
03.2008 - 12.2008
Waiter
Bombay Cottage
12.2007 - 02.2008
Service waiter
Gulnar Tandoori
12.2006 - 11.2007
Service waiter
Indian Harvest
06.2005 - 11.2006
GCSEs -
Kendrya Vidyalaya School CBSE
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