Gurmit Kumar
Baijnath
Summary
Enthusiastic restaurant professional with expertise knowledge in mixology, beer, liquor, wine and food along with solid background in team leadership and decision making with 13 years in field with strong desire business success.
Overview
14
14
years of professional experience
Work History
Bar server
Carnival Cruise Line
Australia, Australia
08.2022 - Current
- Delivered friendly and fast service to process high-volume food and.
- Greeted new customers, answered initial questions and took drink orders.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Ensured compliance with licensing laws, age restrictions, and company policies at all times.
- Helped bar staff prepare garnishes and restock inventory before service.
- Addressed customer complaints with empathy and efficiency, maintaining a high level of satisfaction.
- Maintained high standards of cleanliness and hygiene within the bar area, adhering to health and safety regulations.
Senior Supervisor
The Orchid Hotel
Shimla, Himachal Pradesh
07.2021 - Current
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Assessed problems and conflicts and resolved independently.
- Provided interpretation and guidance on procedural questions.
- Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
Bar steward
P&O Cruise Australia
Sydney
05.2016 - 06.2020
- Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner
- Speak with others using clear and professional language, and answer telephone using appropriate etiquette
- Taking beverage orders and serving them to guests on a timely manner
- Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations
- Always respond to guest requests in a timely, friendly and efficient manner
- Follow RSA policy while serving to the guest
- Manage stock inventory and give proper count every day.
Bartender
GVK First & Business Class Lounge
Mumbai, Maharashtra
12.2014 - 03.2016
- Provides a pleasant drinking experience to customers
- Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items
- Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries
- Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity
- Detailed check of deliveries for accuracy and quality of product
- Ensuring stock is received and secured in cellars on delivery
- Ensure stock rotation is applied when storing deliveries and that the correct storage method is applied to each product
- Display stock levels should be monitored throughout your shift and replenished as required.
F&B Associate
Intercontinental IHG Group
Mumbai Mumbai, Maharashtra
05.2012 - 12.2014
- Greet customers as they arrive at the food service facility, and provide them with assistance in finding seats
- Ensure that customers are provided with menus and assist them in choosing items according to their tastes
- Prompt kitchen staff to expedite orders, ensuring that they are served in a timely fashion
- Provide customers with suggestions on beverages that complement the food items that they have ordered
- Monitor food and beverage items inventory to ensure optimum levels, and communicate low stock situations to the kitchen manager
- Handle stocking activities, by following set instructions, and ensure that food rotation activities are properly carried out
- Respond appropriately to customers’ inquiries, and attempt to assist them throughout their dining experience.
Education
Master of Business Administration - Hospitality
Welingkar Institute
Mumbai University
Mumbai, MaharashtraBachelor of Science - Hospitality
Kohinoor College of Hotel Management Mumbai University
Mumbai, MaharashtraSkills
- Basic computer applications
- Effective communication
- Sales expertise
- Craft and microbrew knowledge
- Classic cocktails and liquor expertise
- Leadership and initiative
- Delegation and mediation skills
- Interpersonal skills
- Customer service excellence
- Decision making and problem solving
- Inventory management strategies
- Cocktail crafting techniques
- Staff supervision
- Team coordination
- Drink recipe knowledge
- Bar management skills
- Mixology expertise
- Coffee and tea knowledge
- Venue management strategies
- Customer engagement strategies
Additional Information
- Awards & Honors , Intercontinental concern Attitude Respect Excellent – INTERCONTINENTAL MARINE DRIVE.
- Employee of the Quarter/ Certificate of Appreciation, MUMBAI AIRPORT LOUNGE SERVICES, 2016
- Employee of the Month / Certificate of Appreciation, MUMBAI AIRPORT LOUNGE SERVICES, 2016
Languages
English, Hindi, Marathi, Punjabi
Personal Information
Title: Senior Supervisor F&B
Awards & Honors
- Intercontinental concern Attitude Respect Excellence- Intercontinental Marine Drive ,Mumbai
- Employee of the Quarter/Certificate of Appreciation, Mumbai Aiport Lounge Services 2016, (G.V.K Lounge)Mumbai International Airport
- Employee of the Month/Certificate of Appreciation,Mumbai Airport Lounge Services 2016,(G.V.K Lounge) Mumbai International Airport.
- Best Employee for the Consecutive Month October & November 2021, The Orchid Hotel, Shimla Himachal Pradesh.
- Best Employee of the Month in the year 2022, The Orchid Hotel, Shimla Himachal Pradesh.
Skills
4,4
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Upper Intermediate
B2
Punjabi
Advanced
C1
Hobbies and interests
- Traveling
- listening music
- reading books
Timeline
Bar server
Carnival Cruise Line
08.2022 - Current
Senior Supervisor
The Orchid Hotel
07.2021 - Current
Bar steward
P&O Cruise Australia
05.2016 - 06.2020
Bartender
GVK First & Business Class Lounge
12.2014 - 03.2016
F&B Associate
Intercontinental IHG Group
05.2012 - 12.2014
Master of Business Administration - Hospitality
Welingkar Institute
Mumbai University
Bachelor of Science - Hospitality
Kohinoor College of Hotel Management Mumbai University