Gurmeet Kaur
Birmingham,United kingdom
Summary
Results-driven and motivated professional with experience in warehouse operations, banking, sales, and administration. Currently working within Amazon fulfillment operations with hands-on exposure to inventory management, performance metrics and process efficiency. Skills in analysing data, tracking and improving productivity in fast-paced environments. Holds an MSc. in Management and is seeking to progress into a leadership role to drive operational excellence and team performance.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Warehouse associate
Amazon
Birmingham, United Kingdom
2025.08 - Current
- Assisted in managing high-volume inventory stowing operations to enhance accuracy and efficiency.
- Monitored daily productivity and quality metrics to support achievement of performance targets.
- Collaborated with team members to facilitate smooth workflows and operational efficiency.
Administrative officer
National Eco Group
Leicester, United Kingdom
2024.02 - 2024.03
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Offered administrative support to the management team resulting in enhanced operations.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Simplified complex information via clear, concise written communication skills; eased understanding across departments.
Senior sales officers
Jana Small Finance Bank
Ludhiana , India
2023.01 - 2023.05
- Identified areas of improvement through regular performance analysis, improving overall productivity.
- Analysed customer data to identify sales opportunities and consistently achieve targets.
- Streamlined internal processes to improve efficiency in operations.
- Collaborated with cross-functional teams, enhancing product knowledge and service delivery.
- Build strong customer relationships and promoted financial products based on clients needs
Administrative officer
Satnam Mechanical tools
Ludhiana, India
2022.01 - 2022.12
- Managed administrative workflows and improved documentation processes.
- Maintained operational data records and supported reporting activities.
- Coordinated daily office operations to ensure smooth business functioning.
- Organised monthly reports to maintain record accuracy.
Customer relationship officer
Ujjivan small finance bank
ludhiana, India
2019.09 - 2021.12
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Ensured smooth running of operations with timely preparation of reports.
- Delivered high-quality customer service and resolved issues efficiency.
- Monitored performance targets and contributed to overall branch success.
- Assisted customers in making informed decisions by providing detailed product information.
Education
Master of Science Management -
BPP university
United Kingdom 2023.12 - 2024.12
Bachelor of computer application -
Master Tara Singh College
India 2016.07 - 2019.05
12th -
Govt.Girls sen. sec. school
India 2015.04 - 2016.03
10th -
Govt. girls sen. sec school
India 2013.04 - 2014.03
Skills
- Data & Analytical skills
- Leadership & People Management
- Problem Solving & Executive
- Technical & Tools skills
- Communication & Soft skills
- Flexible working hours
- Adaptable to shift work
Affiliations
- Listening music
- Cooking
Languages
English
Fluent
Punjabi
Fluent
Hindi
Fluent
Career Objective
To secure an Area Manager position at Amazon where I can apply my experience in warehouse operations, customer service, and administration to lead teams, improve operational efficiency, and achieve performance targets. I aim to utilize my data-driven approach, problem solving skills and management knowledge to contribute to continuous improvement and business success.
Core Competencies
- Operations & Process Management
- Team Coordination & Leadership Support
- Data Analysis
- Microsoft Excel
- Performance Tracking and Productivity Improvement
- Health and Safety Compliance
- Problem Solving & Decision Making
Additional Information
- Eligible to work in the UK.
- Flexible with shifts and operational requirements.
Timeline
Warehouse associate
Amazon
2025.08 - Current
Administrative officer
National Eco Group
2024.02 - 2024.03
Master of Science Management -
BPP university
2023.12 - 2024.12
Senior sales officers
Jana Small Finance Bank
2023.01 - 2023.05
Administrative officer
Satnam Mechanical tools
2022.01 - 2022.12
Customer relationship officer
Ujjivan small finance bank
2019.09 - 2021.12
Bachelor of computer application -
Master Tara Singh College
2016.07 - 2019.05
12th -
Govt.Girls sen. sec. school
2015.04 - 2016.03
10th -
Govt. girls sen. sec school
2013.04 - 2014.03