GURLOVEJOT KAUR GREWAL
Ashford,Surrey
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
19
19
years of professional experience
Work history
Housekeeping supervisor
Fairmont Windsor park
Windsor
2023.09 - Current
- Streamlined communication between front office and housekeeping department leading to improved operational efficiency.
- Conducted regular inspections of rooms and public areas with keen attention to detail.
- Maintained high standards of hygiene for guest satisfaction.
- Trained staff, improving service quality and consistency.
- Supervised daily housekeeping operations, ensuring optimal performance of staff members.
- Updated room status on the hotel software after every cleaning session accurately reducing room turnaround time.
- Delivered exceptional guest experience through maintaining clean, safe, and comfortable hotel rooms.
- Organised training sessions for new recruits which led to faster onboarding process.
- Ensured smooth operations by promptly addressing housekeeping issues
- Audited rooms after cleaning to check cleanliness standards.
- Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
Housekeeping Supervisor
Sofitel London Heathrow
2018.02 - 2023.08
- Coordinated efforts of room attendants to uphold high cleanliness and service standards.
- Ensured compliance with chemical safety protocols to safeguard staff well-being.
- Executed company standard operating procedures to ensure compliance and operational efficiency.
- Demonstrate extensive knowledge of opera through analysis of performances and composers.
- Facilitate effective communication with guests and staff.
- Assisted in coordinating project tasks and schedules. Supported team members in achieving project goals. Facilitated communication among stakeholders for effective collaboration.
Room Attendant
Sofitel London Heathrow
2012.02 - 2018.01
- Maintained guest bedrooms to meet hotel quality standards daily.
- Conduct self-checks of rooms during busy periods to ensure cleanliness and organisation.
- Maintained cleanliness and orderliness in designated areas.
- Implemented company lost property procedures to ensure efficient handling of found items.
- Minimise waste by implementing efficient management of chemicals, toiletries, linen, and stationery.
- Conduct maintenance assessments of housekeeping office to ensure optimal operational efficiency.
- Delivered exceptional service to all guests staying in the hotel to enhance overall guest experience.
- Cultivated effective communication and collaboration with staff and management to foster a positive workplace environment.
- Assisted in classification of multiple inputs. Supported team in managing documentation processes. Facilitated communication across departments to ensure clarity.
Housekeeping Supervisor
Cambay Grand 5*Hotel, Gujrat, India
2009.07 - 2011.03
- Inspected guest rooms, corridors, and public areas to ensure cleanliness and organisation.
- Trained new staff in departmental procedures and standards to ensure consistency and efficiency.
- Reported all faults and issues to head housekeeper to ensure prompt resolution and maintain high standards.
- Allocated rooms to staff on shift to ensure optimal workflow and comfort.
- Compile inventory list of stock monthly.
- Coordinated front office activities with various departments to enhance communication and operational efficiency.
- Assisted with classification processes to ensure accuracy and compliance. Supported team members in meeting project deadlines through effective communication. Facilitated data entry tasks to maintain up-to-date records.
Training program
HOTEL SHIVALIK VIEW, CHANDIGARH (India)
CHANDIGARH
2008.07 - 2008.09
- Engaged in two months of vocational training in housekeeping, focusing on cleaning procedures, time management, and customer service.
Training program
HOTEL PARKVIEW, Chandigarh (India)
Chandigarh
2007.07 - 2008.01
- Completed six months of industrial training, acquiring hands-on experience in various operational processes.
- Assisted in coordination across four departments. Supported team members in achieving departmental objectives. Facilitated communication to enhance project workflows.
- Assisted in maintaining cleanliness of all assigned areas. Supported team members in achieving high standards of hygiene. Performed basic cleaning tasks including dusting and vacuuming.
- Assisted front office operations by managing customer inquiries and directing them to appropriate departments. Supported team members in daily administrative tasks to ensure smooth workflow. Helped maintain accurate records and files for efficient office management.
- Assisted in delivering food and beverage services to enhance customer experience. Supported team members in maintaining high standards of cleanliness and organisation in service areas. Contributed to the efficient operation of service during busy periods.
- Assisted in food production processes to ensure quality standards were maintained. Supported team members in executing daily food preparation tasks. Contributed to inventory management to help maintain stock levels.
Education
Bachelor Degree - Hotel Management and Catering Technology
Punjab Technical University Punjab
India 2005.05 - 5 2009
Intermediate - arts
Punjab School Education Board
2003.04 - 3 2005
INTERESTS
I have a keen interest in volleyball, running, rowing and ranked 5th in the National Championships of India. I also enjoy traveling overseas.
Languages
English
Advanced
C1
Timeline
Housekeeping supervisor
Fairmont Windsor park
2023.09 - Current
Housekeeping Supervisor
Sofitel London Heathrow
2018.02 - 2023.08
Room Attendant
Sofitel London Heathrow
2012.02 - 2018.01
Housekeeping Supervisor
Cambay Grand 5*Hotel, Gujrat, India
2009.07 - 2011.03
Training program
HOTEL SHIVALIK VIEW, CHANDIGARH (India)
2008.07 - 2008.09
Training program
HOTEL PARKVIEW, Chandigarh (India)
2007.07 - 2008.01
Bachelor Degree - Hotel Management and Catering Technology
Punjab Technical University Punjab
2005.05 - 5 2009
Intermediate - arts
Punjab School Education Board
2003.04 - 3 2005