Gurkiran Vaid
Windsor,WNM
Summary
High-output Senior Operations professional with a track record of managing a £75M+ asset portfolio and a foundational background in Legal Studies. Expert at moving complex, multi-stakeholder projects from 'Initial Interest' to 'Final Completion' within strict 3-month windows. A CRM "Super User" with a passion for client success, I specialize in identifying technical bottlenecks and facilitating smooth onboarding journeys for professional services clients.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Senior Operations Specialist (Senior Negotiator)
Cameron King Estate Agents
Windsor, Windsor and Maidenhead
2024.03 - Current
- Lifecycle Management: Orchestrate the end-to-end delivery of 10–14 complex property transactions monthly, managing the critical "ownership window" from offer acceptance to completion.
- Strategic Troubleshooting: Proactively identify legal and structural risks early in the lifecycle, implementing recovery plans to maintain project momentum and ensure "first value" for clients.
- Technical Leadership: Act as the "Super User" lead for Alto CRM, training new staff on standardized data entry, reporting, and workflow optimization.
- Stakeholder Communication: Serve as the primary point of contact for offshore and high-net-worth clients, navigating communication barriers to exceed service expectations.
- Land Use Optimization: Analyzed market and economic factors to optimize land use for a £75M+ residential and commercial portfolio, identifying risk issues and structural encumbrances early in the project lifecycle.
Sales negotiator / Junior negotiator
Cameron King Estate Agents
Burnham, Buckinghamshire
2023.03 - Current
- Achieved two promotions within 24 months by consistently delivering exceptional results and leveraging "Super User" expertise in Alto CRM system.
Digital Venture Manager
Soleil Ldn
Windsor, Windsor and Maidenhead
2020.04 - 2021.09
- End-to-End Implementation: Directed the full project lifecycle for a digital startup, moving from initial business case development to a successful market launch in under 6 months.
- Tech Stack Management: Managed the integration and daily operations of platforms, utilizing API-driven tools for global logistics, payment processing, and inventory management.
- Data-Driven Growth: Exercised total oversight of operational expenditure and marketing spend, using data analytics to achieve a self-sustaining, profitable business model within 90 days.
- Customer Experience (CX) Lead: Owned the entire customer journey, resolving complex disputes and technical bottlenecks to maintain 100% operational uptime and high client satisfaction.
- Process Automation: Identified and implemented process improvement initiatives to streamline shipping workflows and manufacturer communications.
Front of House Operations Lead
Windsor Leisure Centre
Windsor, Windsor and Maidenhead
2017.06 - 2019.09
- High-Volume Operations: Orchestrated facility operations for peak-demand periods, managing a daily throughput of 1,300+ visitors.
- Escalation Management: Acted as the senior point of contact for real-time operational bottlenecks and complex customer issues, maintaining service standards in a fast-paced environment.
- Resource Allocation: Streamlined business operations by effectively delegating priorities and managing inventory to ensure zero service downtime.
Education
Google Project Management Professional Certificate
Coursera
United Kingdom 2026.02 -
Legal Studies - Legal Studies
University of Essex
Colchester 2019.09 - 2022.06
Skills
- Operational: Stakeholder Engagement, Project Lifecycle Management, Capacity Planning
- Technical: Alto CRM (Super User/Trainer), MS Office 365 (Advanced Excel), Google Project Management (Agile/Scrum/Waterfall)
- Compliance/Legal: Contractual Due Diligence, AML Compliance, Land Law basics
- Customer Experience: High-volume caseload management, difficult escalation resolution, and Zoom-based facilitation
- Technical: Alto CRM (Super User), MS Office 365 (Advanced Excel
- Management: Stakeholder Engagement, Vendor Procurement, Capacity Planning
- Languages: Native English, Fluent Punjabi, Upper Intermediate Hindi
Languages
English
Native
Punjabi
Fluent
Hindi
Upper intermediate
Urdu
Intermediate
Affiliations
- Netball
- Travel
- Reading
Accomplishments
- Business Founder: Built a self-sustaining e-commerce venture from the ground up, reaching profitability within 3 months.
- Tech Integration: Acted as the Alto CRM lead to train new staff members, ensuring standardized data entry and reporting across the team.
Certification
- Pathways to Property: Starting you Career in Property: University of Reading
- Digital Skills: Digital Marketing: Accenture
Volunteer Work
- Student Volunteer: British Heart Foundation
- Fundraising Coordinator: Interact Rotary Sponsored Club
- Peer Mentor: University of Essex
Timeline
Google Project Management Professional Certificate
Coursera
2026.02 -
Senior Operations Specialist (Senior Negotiator)
Cameron King Estate Agents
2024.03 - Current
Sales negotiator / Junior negotiator
Cameron King Estate Agents
2023.03 - Current
Digital Venture Manager
Soleil Ldn
2020.04 - 2021.09
Legal Studies - Legal Studies
University of Essex
2019.09 - 2022.06
Front of House Operations Lead
Windsor Leisure Centre
2017.06 - 2019.09