Gurjit Kaur

• Answering phone calls and responding to emails from customers and dealership colleagues.
• Work closely with sales and service team to ensure smooth plan operations.
• Prepare and send service plan agreements, cancellation confirmations and policy documents to customers.
• Provide internal support to dealership colleagues by addressing service plan queries, offering guidance on plan terms and coverage.
• Process service plan cancellations and arrange refunds in accordance with company policies and customer agreements.

• Provide feedback from customers to support service improvements.
• Ensure customer concerns are acknowledged and resolved according to the company policy.
• Resolve customers issues efficiently where possible, or escalated complaints by emailing dealership management to ensure timely follow up and direct customer contact.
• Carry out follow up survey calls to assess customer satisfaction with dealership services and support continuous improvements efforts.

• Work flexibly as part of the larger team, assisting and supporting colleagues wherever required, in order to ensure smooth running of the nursery.
• Plan age and stage appropriate activities.
• Working with individuals and small groups of children.
• Observing children's skills and needs using the EYFS framework.
• Liaising with and supporting parents and other family members,

Administrative duties include:

• Dealing with queries on the phone and by email.
• Managing diaries, scheduling meetings and bookings rooms.
• Marinating files and records, ensuring they are securely held.
• Preparing shift rota's for staff weekly.