Summary
Overview
Work history
Education
Skills
Timeline
Generic

Gurjeevan Bahia

Birmingham,West Midlands

Summary

A highly motivated and hard working individual with many years of experience in the customer service industry. My willingness to entertain ideas that are creative and outside of the box allows me to oer an alternative viewpoint to problems at hand; enabling me to provide an ecient and excellent service through knowledge of my product, patience and care. Working with a variety of dierent managers over the years has allowed me to adapt and change where and when I need to in order to the needs of my team and to customers. Trustworthy, punctuality and consistency are all traits which are important to me as they all decide upon your impression left on your superiors, the team you're working with and the customers whom you interact with. Taking on the responsibility of being my local football team's captain for many seasons was a privilege to me as it led me onto taking on a level of responsibility throughout the football seasons. During my time as the team captain we took the stage at many cup finals and league runners up.

Overview

5
5
years of professional experience

Work history

Line opperator

BMW (Staffline)
Coleshill, West Midlands
12.2023 - Current
  • Working on End Of Line Testing being 'right first time' is required to prevent any engine failures and from going into the rectification area.
  • Being able to work comfortably within a team I'm able to take a lead like role (floating around the line when needed to help out where work is overflowing to allow a fast yet steady pace throughout) to ensure the line operates at full capacity along with my Process leader and standing process leader.
  • Working through my breaks reflects my passion, motivation and pride to ensure that daily production targets and quality standards are met comfortably.
  • Maintaining clean workstation to comply with safety guidelines and protocols.
  • Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
  • Working overtime when offered.
  • Keeping to process at all times to comply with quality assurances.

Floor manager

Rotana
Birmingham
02.2022 - Current


  • Responsibility of opening and closing the store in the afternoon (openings) to the early hours of the next morning (closing).
  • Organising the weekly rotas, including delegating roles and responsibilities to team members, this required delegating with staff members when they are available to work and when they cannot; doing this with 8-10 teenagers proved to be a struggle but nevertheless once I had put a system in place the task seemed easy enough.
  • Training and mentoring new staff members, this role required 24/7 maintenance util the new member was 'signed off' on his/her role(s)
  • Taking customer orders on the computerised system, this was done at a fast pace getting orders and requests 'right first time' to allow a swift and constant flow of orders at a steady pace to allow full capacity operations.
  • Imputing all day to day data on the system including customer orders, stock to order and end of day cash up.

Shop Assistant

Nisa Local
Birmingham
08.2019 - 12.2021
  • Responsible for the daily operations of the business from store opening to closing.
  • Managing stock levels, as well as having to order and replenish stock when needed, through the new and updated computerised system.
  • Dealt with suppliers, this includes inputting orders through the computerised system aswell as dealing with the suppliers face to face when deliveries were delivered to the shop.
  • Answering customer queries including complaints and issues with orders and product stock and quality, furthermore providing recommendations to elderly customers and solving problems when their desired Item was not in stock.
  • Taken telephone orders and deliveries to vulnerable customers during the lockdowns of covid-19.

Education

GCSES -

Q3 ACADEMY
09.2014 - 6 2019

Skills

  • Communication
  • Being able to convey information clearly and eectively Good listening skills
  • Quick and sharp
  • Thinking quickly on my feet while under pressure
  • Organisation
  • Being able to prioritise my workload, including delegating certain tasks Having a clear vision and approach to tasks with the ability to manage multiple tasks at once
  • Leadership and team building
  • Ability to motivate my peers and teams through respect whilst playing to their strengths to oversee duties
  • Problem Solving
  • Dealing with customer complaints allowed me to enhance this skill to the point where i wasthe 1st line of customer care as my 2 previous jobs

Timeline

Line opperator

BMW (Staffline)
12.2023 - Current

Floor manager

Rotana
02.2022 - Current

Shop Assistant

Nisa Local
08.2019 - 12.2021

GCSES -

Q3 ACADEMY
09.2014 - 6 2019

Similar Profiles

Create profile
Gurjeevan Bahia