Jasmeet Singh Dhillon
Fresno
Summary
Accomplished Operations and Dispatch Manager with a proven track record at Goldline Trucking Inc, enhancing operational efficiency and customer satisfaction. Expert in Supply Chain Management and adept at fostering strong leadership, I significantly improved dispatch accuracy and reduced operational risks. Skilled in strategic planning and problem-solving, I drive continuous improvement and team excellence.
Overview
10
10
years of professional experience
Work History
Dispatch Operations Manager
Goldline Trucking Inc
10.2021 - Current
- Created detailed reports on dispatch operations performance metrics, identifying trends and highlighting areas for improvement.
- Developed strong relationships with drivers to optimize routing, reduce delivery times, and improve overall customer satisfaction.
- Leveraged strong negotiation skills when working with vendors to secure cost-effective rates for transportation services.
- Fostered a positive work environment that promoted teamwork and collaboration among dispatchers, drivers, and other stakeholders in the supply chain.
- Implemented a complaint resolution process to address driver and customer concerns, leading to improved satisfaction rates.
- Improved dispatch efficiency by implementing streamlined processes and procedures for tracking and coordinating shipments.
- Addressed operational issues promptly, resolving problems effectively to maintain seamless workflow.
- Collaborated with logistics teams to develop strategic plans for optimizing transport routes, reducing costs, and improving service levels.
- Conducted regular performance evaluations for dispatch staff, identifying areas for improvement and providing appropriate training opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
Acting Manager Director US Region
Green Floral
05.2020 - 12.2022
- Championed change management efforts, successfully guiding the organization through periods of transition and growth.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
- Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
- Delivered consistent revenue growth by identifying new markets and pursuing untapped business opportunities.
- Evaluated existing policies and procedures on an ongoing basis; identified areas for improvement and implemented necessary changes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Buisness Development Executive
Infinite Model Management
09.2021 - 09.2022
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Improved operational efficiency, streamlining workflow processes and reducing redundancies.
- Grew customer base, conducting thorough market research to identify new target demographics.
- Increased market share with targeted advertising campaigns.
- Elevated customer satisfaction, introducing comprehensive feedback system to better address client needs.
Dispatch Manager
Alliance Trucking Inc
11.2014 - 09.2021
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Reported to management operational activities and maintained current records.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Optimized resource allocation to minimize costs while maintaining high service levels.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Reduced response times with effective dispatcher training and timely decisionmaking.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Reduced idle time for fleet, optimizing routes through advanced planning tools.
- Maintained compliance with transportation regulations, avoiding costly fines and delays.
- Coordinated daily logistics operations for timely delivery, reducing customer complaints significantly.
- Enhanced dispatch accuracy by implementing state-of-the-art tracking system.
- Implemented reward system for drivers based on performance, boosting morale and productivity.
Education
Master Of Science - Supply Chain Management
Northumbria University
London, United Kingdom09.2014
Bachelor Of Science - Business Administration
University of West London
London, United Kingdom 03.2013
Skills
- Supply Chain Management
- Operations Management
- People Management
- Microsoft Office
- Negotiation
- Outlook
- Logistics Management
- Schedule Coordination
- Strong leadership
- Fleet dispatching
- Problem-Solving
- Time Management
- Excellent Communication
- Organizational Skills
- Team Leadership
- Decision-Making
- Inventory Tracking and Management
- Hiring and Onboarding
- Business Leadership
- Strategic Planning
- Risk Management
- Staff Development
- Adobe Dreamweaver
Timeline
Dispatch Operations Manager
Goldline Trucking Inc
10.2021 - Current
Buisness Development Executive
Infinite Model Management
09.2021 - 09.2022
Acting Manager Director US Region
Green Floral
05.2020 - 12.2022
Dispatch Manager
Alliance Trucking Inc
11.2014 - 09.2021
Master Of Science - Supply Chain Management
Northumbria University
Bachelor Of Science - Business Administration
University of West London
Similar Profiles
Joy SmithJoy Smith
Catering Operations Manger at Goldline CompanyCatering Operations Manger at Goldline Company
Richard BOATENGRichard BOATENG
Correctional Case Records Manager (CCRM) at ALYSJ JV Goldline MetroCorrectional Case Records Manager (CCRM) at ALYSJ JV Goldline Metro
Theophilus HardingTheophilus Harding
Electrical Technician at ALYSJ JV Goldline MetroElectrical Technician at ALYSJ JV Goldline Metro