Guniv Kaur
Summary
Operations professional with over 3 years of experience supporting complex, safety‑critical operations within customer‑focused aviation environments. Proven ability to coordinate multidisciplinary teams, manage operational data and documentation, support business continuity, and respond effectively to disruptions. Strong stakeholder communication skills, hands‑on operational expertise, and a clear commitment to safety, efficiency, and service excellence. Experienced in regulated environments with a student‑ and customer‑centred mindset.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Flight Operations Controller
Flightworx Aviation Ltd
Stansted Mountfitchet, UK
11.2022 - Current
- Facilitated collaboration among departments to sustain fleet availability above 98%.
- Led incident response to restore safe service after weather and technical disruptions.
- Minimised knock-on delays by 20-30% through proactive replanning and timely stakeholder engagement.
- Trained new controllers to improve shift coverage and reduce response times, enhancing operational resilience.
- Cultivated a positive team atmosphere through proactive identification and resolution of issues.
Passenger Service Agent
Assured Aviation Services
Birmingham, UK
07.2022 - 10.2022
- Managed passenger inquiries and issues at gates, contributing to improved service quality.
- Engaged with operations and control teams to mitigate disruptions and enhance passenger experience.
- Enforced security and operational procedures to ensure regulatory compliance and safe transport operations.
- Cultivated positive passenger interactions by delivering attentive service and effective communication.
- Coordinated flight schedules and gate assignments for optimal passenger flow and operational efficiency.
Customer Service Advisor
Sitel Group
Coventry, UK
04.2022 - 06.2022
- Resolved product issues via remote diagnosis, reducing escalations and lowering repeat contacts.
- Delivered timely solutions to customer inquiries, improving overall satisfaction scores.
- Scheduled and coordinated repair appointments to expedite service resolution and reduce delays.
- Monitored customer feedback trends to identify recurring issues, leading to actionable insights that enhanced service delivery.
- Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
Course Representative (Volunteer)
Coventry University
01.2021 - 01.2022
- Collected student feedback and delivered prioritized recommendations to staff, resulting in measurable course adjustments.
- Monitored classroom and outdoor activity safety, reducing incident reports and boosting student confidence.
- Coordinated communication between Students' Union and department reps, accelerating resolution of student concerns.
- Facilitated representative meetings to advocate student needs and drove improvements in course delivery.
Airport Operations Intern
Chandigarh International Airport
India
06.2019 - 07.2019
- Coordinated VVIP and VIP protocol procedures ensuring on-time reception and seamless escorting during operations.
- Managed passenger check-in and baggage handling, reducing processing delays and improving throughput.
- Assisted Pawan Hans Ltd. operations by organizing flight manifests and ground support tasks with reliable accuracy.
- Handled help desk and cargo processing, resolving service issues and improving cargo turnaround time.
- India
Education
MSc - Air Transport Management
Coventry University
Coventry, UK01.2022
BBA - Aviation Management
Galgotias University
India06.2020
Skills
- Flight Dispatch & Flight Planning
- Crew Scheduling & Rostering
- Analytical & Critical Thinking
- Proficient in verbal and written communication
- Weather Interpretation
- NOTAM Interpretation
- Airport Slot Coordination
- Stakeholder Coordination
- ATC Coordination
- Microsoft Office
- Strong attention to detail
- Adaptive
- Aviation Systems-Leon, PDC, ForeFlight, JeppView, CFMU, PPS & PROPs
Certification
- Flight Time Limitation (EASA FTL), 04/01/24
- NAT HLA / ETOPS, 03/01/24
- Fatigue Risk Management System, 07/01/23
- Meteorology, 12/01/22
- CMI Level 7 in Strategic Management & Leadership, 12/01/21
- GMR Aviation Academy, 11/01/18
References
References are available upon request.
Timeline
Flight Operations Controller
Flightworx Aviation Ltd
11.2022 - Current
Passenger Service Agent
Assured Aviation Services
07.2022 - 10.2022
Customer Service Advisor
Sitel Group
04.2022 - 06.2022
Course Representative (Volunteer)
Coventry University
01.2021 - 01.2022
Airport Operations Intern
Chandigarh International Airport
06.2019 - 07.2019
BBA - Aviation Management
Galgotias University
MSc - Air Transport Management
Coventry University