Gulled Hassan
London
Summary
Digital product professional with experience supporting the delivery and continuous improvement of user-centred digital services. Skilled in Agile delivery, backlog prioritisation, stakeholder engagement, and data-informed decision making.
Experienced in working across multidisciplinary teams to support the full product lifecycle, from gathering user requirements to delivering and iterating features aligned with organisational goals. Proven ability to use user insights and performance data to inform prioritisation and improve service outcomes.
Overview
5
5
years of professional experience
Work History
Associate Delivery Officer
MadarasaX
Remote
01.2025 - 03.2026
- Worked on the day-to-day delivery and improvement of an online learning platform used by over 4,000 learners.
- Spoke regularly with instructors, developers, and internal teams to understand what users needed, then helped turn that into clear tasks for the team.
- Helped manage the backlog, making sure the team focused on the most useful work based on user needs, technical limits, and business priorities.
- Looked at learner data like engagement and completion rates, along with feedback, to spot issues and suggest practical improvements.
- Took part in Agile routines like stand-ups and sprint planning, keeping track of progress, risks, and anything blocking the team.
- Kept track of roadmap progress, making sure deadlines were met and updates were clearly shared with stakeholders.
- Played a part in improving key features like course structure, booking systems, and community tools to make the platform easier to use.
- Kept documentation and reports up to date so everyone had a clear view of progress and changes.
Project Support Officer (E-Learning Services)
Progress Learning Centre
London
01.2021 - 12.2024
- Helped run and improve digital and in-person learning services across several locations.
- Managed task lists and helped prioritise work based on student performance, feedback, and day-to-day operational needs.
- Collected feedback from students, parents, and teachers, and used it alongside performance data to highlight areas for improvement.
- Worked with technical teams and external providers to support the setup and improvement of online learning systems.
- Tracked progress, risks, and dependencies, and kept senior staff updated so they could make informed decisions.
- Used simple Agile/Kanban workflows to help the team stay organised and improve delivery speed.
- Supported the rollout of services across three new locations, helping maintain consistency as the organisation grew.
- Made sure processes and systems followed safeguarding rules and internal standards.
Education
Higher National Diploma - Applied Arabic Linguistics
University Muhamad bin Saud
Riyadh01-2020
Bsc - Civil Engineering
Brunel University
London01-2018
Skills
- Agile Methodologies: Scrum, SAFe, Kanban, Extreme Programming (XP) and Jira
- Scrum Tools: Confluence, Trello, and Miro
Languages
English
Arabic
Skills
- Technologies: Java, HTML, CSS, JS (JavaScript), Bootstrap, and GitHub.
Hobbies and interests
- Travel and cultural exploration, Martial Arts, Basketball, Personal Development, Language Learning, Podcasting.
Education
other
References
References available upon request.
Languages
6,C2,6,C2
Timeline
Associate Delivery Officer
MadarasaX
01.2025 - 03.2026
Project Support Officer (E-Learning Services)
Progress Learning Centre
01.2021 - 12.2024
Higher National Diploma - Applied Arabic Linguistics
University Muhamad bin Saud
Bsc - Civil Engineering
Brunel University