Gulifshan Sonu

• Post all supplier invoices received daily
• Vendor creation and updating bank details.
• Dealing with 3 entities suppliers ( GBP, EUR & USD).
• Bank reconciliation.
• Participation in audit works.
• Filing and documenting emails & post received in office.
• Posting employees expenses for all three regions.
• Consulted with suppliers, reviewed contracts and evaluated quotations.
• Forged and maintained positive working relations with suppliers.
• Coordinated with internal departments to understand procurement needs and specifications, ensuring accurate fulfilment of requirements.
• Resolved disputes with suppliers through effective negotiation and problem-solving techniques.

• Attended all incoming calls related to customer orders, deliveries and regarding credit control issues.
• Managed over 50 customers about overdue payments by phone and email.
• Monitored outstanding balances and followed up payments.
• Followed up monthly statements and invoices with courtesy calls to customers.
• Reconciled complicated accounts provided by accounting team.
• Uploaded relevant documentation to client portals.
• Negotiated payment plans suitable for clients.
• Received debit and credit card payments by phone.
• Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
• Worked on customer bad debts on every month.
• Worked on all supplier invoices before payment.
• Have experience in account set up, Billing weekly invoices and product pricing.

• Responsible for conducting collections and overall financial maintenance of customer accounts.
• Managed complex B2B accounts and collected timely payments.
• Monitored outstanding balances and followed up payments.
• Chased clients to procure payments in line with agreed terms and conditions.
• Negotiated terms and conditions, payment plans and settlements.
• Escalated serious issues and concerns immediately to supervisor.
• Developed and cultivated strong professional relationships across company departments.
• Conducted credit checks and monitored credit alerts.
• Reconciled complicated accounts provided by accounting team.
• Expertly resolved invoice queries to ensure no debt aged longer than six months.
• Full credit control process from monitoring, reconciliation, reporting, reminding, chasing and allocation of payments received.
• Timely account ledger review and chasing of bad debts.
• Preparation of month end reports and monthly review with manager.

OTC/ Cash collection

• Downloaded Statement of accounts.
• Preparation and consolidation of Aging report.
• Send monthly statements and invoices to customer.
• Followed up monthly statements with courtesy calls to customers.
• Tracked outstanding debtor balances and collected incoming cash on accounts whilst maintaining good customer relationships.
• Received debit and credit card payments by phone.
• Involved in customer credit check.
• Account suspension.
• Management of held orders ( holding & releasing orders).
• Monitored and responded immediately to messages and phone calls regarding credit control issues.
• Account reviews and meetings with customers for any pending payments.
• Prepared monthly reports (sales ledger, aging report, debtors file).

OTC/ Cash allocation

• Allocated customer payments to respective invoices.
• Monthly close and write offs and journal entries.
• Dealt with Credit card, bank payments and cheque payments.
• Month end write offs : Bank charges, Forex differences, Residual balances.

• Supported clients in setting clear financial goals with plans to achieve them.
• Assisted in customer payments and collection.

Customer Support Finance

• Contacted customers about overdue payments by phone and email.
• Monitored outstanding balances and followed up payments.
• Monitored and responded immediately to messages and phone calls regarding credit control issues.
• Followed up monthly statements with courtesy calls to customers.
• Prompted customers with overdue payments to avoid penalties.
• Investigated invoices, requesting appropriate evidence from suppliers.
• Overall control to ensure timely payments.