GULDENIZ GUMUSH
London
Summary
Personable and dedicated Customer Service professional with over 5 of experience. Committed to providing best-in-class service by going the extra mile and treating customers with utmost respect. Known for reliability, resourcefulness, and efficient resolution of customer issues. Driven by consistent growth and delivering superb care and resolution to consumers. Excellent verbal and written communication skills honed through interfacing activities with diverse clientele. Consistently exceeds expectations by actively exploring customer requests and finding innovative ways to enhance the customer care experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Teaching Assistant
Agency work
11.2023 - 04.2024
- Preparing class lessons and activities
- Supervising and supporting children's needs
- Look after their physical, emotional and social welfare
- Create a fun environment for them to have Interest
- Keep records and attend any review meetings.
Dental receptionist
Hackney
02.2023 - 08.2023
- Answering phones
- Book and reschedule appointments
- Look at reception email and respond to queries
- Send out referrals and record them onto excel
- Record all impressions onto patients portal, went It was sent out and received
- Call back patients to fill out the gaps in diary
- Take payments, record on each patient portal and cash up at the end of the day
- Updating patient information
- Sending appointment reminders 24 hours before their appointment.
Customer Service Advisor
Vodafone
03.2021 - 05.2022
- Managed department call volume of 15 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Responded to customer requests for products, services, and company information.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Investigated and resolved customer inquiries and complaints quickly.
Sales Advisor to Senior Manager
River Island
01.2019 - 05.2022
- Led a successful team of 15
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions
- Drove sales growth by analysing customer data to enhance KPI delivery
- Supervised, trained and mentored team members to consistently meet and exceed sales targets
- Cash Handling
- Closing and Opening store
- Merchandising
- Taking calls.
Receptionist
Hair salon
02.2017 - 12.2018
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Answered and helped resolve enquiries from clients, vendors and general public
- Reduced waiting times through effective time and resource management
- Collected and distributed incoming mail, employing strict confidentiality throughout
- Answered 20+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
Office Administrator
Volunteer work to gain experience
01.2016 - 05.2016
- Answering telephone calls and making sure the calls are transferred to the right department
- Full attention to detail
- Strong teamwork skills
- Produced and distributed monthly reports using Excel knowledge
- Registered visitors, guests and contractors upon arrival, providing relevant building access passes
- Scheduled meetings and corporate events using exceptional organisation and planning abilities
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
Education
GCSE -
City and Islington College
06.2017
GCSE - undefined
City and Islington College
06.2017
NVQ Level 2 - undefined
Bsix Sixth Form College
06.2017
GCSE - undefined
The Petchey Academy
06.2015
Skills
- Distribution center management
- Business Development
- Cash reconciliation
- Staff Training and Development
- Display building
- Promotional planning
- Customer Engagement
- Employee Scheduling
- Process and procedure development
- Staff Development
Languages
Turkish
Native language
Timeline
Teaching Assistant
Agency work
11.2023 - 04.2024
Dental receptionist
Hackney
02.2023 - 08.2023
Customer Service Advisor
Vodafone
03.2021 - 05.2022
Sales Advisor to Senior Manager
River Island
01.2019 - 05.2022
Receptionist
Hair salon
02.2017 - 12.2018
Office Administrator
Volunteer work to gain experience
01.2016 - 05.2016
GCSE - undefined
City and Islington College
NVQ Level 2 - undefined
Bsix Sixth Form College
GCSE - undefined
The Petchey Academy
GCSE -
City and Islington College
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