Gulcan Perwez
London,Waltham Forest
Summary
I have honed advanced skills in cutting, coloring, and styling, with a strong commitment to delivering exceptional client service. My collaboration with local influencers and beauty bloggers has significantly boosted my salon’s visibility, leading to a consistent influx of new clients through trusted endorsements.
As a trainer, I’ve successfully mentored apprentices and junior stylists, conducting high-quality workshops and live demonstrations. I’ve also grown my client base substantially through strategic social media management, focusing on building a strong online presence. This includes sharing high-quality content showcasing hair transformations, actively engaging with followers, and promoting special offers to maintain client interest and loyalty.
In addition to my creative expertise, I’ve recently gained foundational knowledge in cybersecurity principles, opening potential pathways into a new, tech-oriented career.
I am a results-driven professional with experience leading teams, executing strategic initiatives, and enhancing operational performance. Known for my organizational skills and professionalism, I can work effectively toward KPIs and confidently engage with high-profile clientele.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work history
Reservation Advisors
Harrods
Hammersmith, Hammersmith and Fulham
2024.12 - 2025.07
- Make bookings for hair and beauty services.
- Advisor clients suggest the top services
- collaborating with high-profile clients while maintaining discretion
- Aiming to achieve KPIs
- Responding to customer inquiries through email.
- Following up with customers concerning overdue payments.
Director & Specialised Colourist
Hair By Gul
London, Redbridge..
2016.02 - 2024.10
- Designed learning plans tailored to individual needs.
- Established and upheld extremely high levels of customer service to achieve guest satisfaction.
- Oversaw salon training programs to facilitate transfer of skills on-the-job.
- Instilled coding proficiency in students through hands-on projects, enhancing IT skills across diverse age groups.
- Developed strong and lasting rapport with clients through consistent delivery of requested services.
- Carried out day-to-day duties accurately and efficiently.
- Kept up-to-date with industry trends in order to offer contemporary styles and treatments.
- Negotiated contracts with vendors securing cost-effective deals on premium beauty products.
Salon Operations Manager
Crystal Hair & Beauty
London, Newham
2012.10 - 2015.12
- Managing budgets, tracking expenses, and monitoring revenue to ensure the salon meets its financial goals
- Facilitating ongoing training and development opportunities for staff to enhance their skills and knowledge.
- Kept client records regularly updated with detailed information on previous treatments.
- Maintained clean, tidy and sanitised workstations for. minimised staff and customer risk.
- Received and collected payments from clients to track daily transactions.
- Tracked purchases and shelf stock to maintain consistent inventory.
- Upsold aftercare products to improve salon profits.
- Implemented and modified policies to improve quality standards.
- Carried out thorough client consultations to meet exact. aesthetic requirements.
- Oversaw daily operations to promote safety, cleanliness and hygiene standards.
- Monitored expenses and revenue to manage budget needs.
- Maintained general appointment calendar and set shift schedules to maintain full staff.
- Registered and updated client information on database to maintain complete records.
- Facilitated payroll tasks to provide salaries to staff.
- Developed short-term and long-term goals for staff to maximise potential.
Customer Product Training Lead
Salon Connect
London, Redbridge
2011.09 - 2012.09
- Design and implement comprehensive training programs for staff and clients on product usage, benefits, and application techniques.
- Analysed training requirements at individual, ¢
- Track training outcomes and report on metrics such as participation rates and customer satisfaction levels.
- Facilitated high-quality workshops, meetings and demonstrations online and offline.
Hair Color Technician
Studio MG
Essex, Redbridge
2008.05 - 2010.07
- Maintained spotlessly clean salon workstations and tools.
- Trimmed, cut and shaped hair based on exact customer preferences.
- Sanitised tools and equipment to maintain hygiene and safety protocols.
- Built successful, long-standing client relationships, increasing repeat and referral business.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Managed busy schedule to minimise appointment delays.
- Booked customer appointments using online booking systems.
Education
Principles of Cyber Security
Learning Curve Group.
United Kingdom 2024.07 - 2024.10
Preparing To Teach In The Lifelong Learning Sector
Trainaid
United Kingdom 2016.01 - 2016.09
NVQ Level 2 - Hairdressing
Headhogs Hair Academy
London 2006.09 - 2007.09
NVQ Level 3 - Hairdressing
HeadHogs Hair Academy
Essex 2009.09 - 2009.09
Skills
- Customer Service
- Payment Processing
- Client communication
- Marketing
- Latest hair trends
- Multitasking
- Leadership
- Marketing Knowledge
- Adaptabilty
- Critial Thinking
- Calm under pressure
- Problem-solving
- Team building
Timeline
Reservation Advisors
Harrods
2024.12 - 2025.07
Principles of Cyber Security
Learning Curve Group.
2024.07 - 2024.10
Director & Specialised Colourist
Hair By Gul
2016.02 - 2024.10
Preparing To Teach In The Lifelong Learning Sector
Trainaid
2016.01 - 2016.09
Salon Operations Manager
Crystal Hair & Beauty
2012.10 - 2015.12
Customer Product Training Lead
Salon Connect
2011.09 - 2012.09
NVQ Level 3 - Hairdressing
HeadHogs Hair Academy
2009.09 - 2009.09
Hair Color Technician
Studio MG
2008.05 - 2010.07
NVQ Level 2 - Hairdressing
Headhogs Hair Academy
2006.09 - 2007.09