GULAM MOSTAK
Leeds
Summary
Ability to work in fast-paced environments with hands-on mentality. Successful at multitasking and maintaining smooth running of workflows. Customer Adviser experience, continuously navigating high-stress situations calmly and effectively. Utilises exceptional rapport-building skills to develop strong relationships with customers, exceeding demands and driving repeat business.
Offering strong candidate background, knowledgeable about customer relations and account management with strong communication and problem-solving skills. Skilled in building lasting client relationships and handling multiple tasks under pressure. Ready to use and develop negotiation, organisational, and analytical skills.
Ambitious Insurance Underwriter with a knack for assessing risk, making sound decisions, and improving policy accuracy. Elevated underwriting processes, resulting in reduced claim losses and enhanced client satisfaction. Known for fostering strong broker relationships and driving profitability in competitive markets.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Trading Underwriter
Zurich Insurance
Leeds, West Yorkshire
09.2025 - Current
- Managed workload efficiently, meeting tight deadlines and maintaining high quality output.
- Identified potential risks associated with policies, protecting company from loss exposure.
- Determined premium rates based on detailed assessment of applicant's profile and risk factors.
Account Handler
Direct Line Group
Leeds
06.2024 - 08.2025
- Commercial Van insurance account handling ranging from Renewal, Mid Term Amendments and New Business Enquiries.
- Managed client accounts whilst ensuring excellent customer service.
- Collaborated closely with other Account Handlers sharing best practices and insights.
Catering Manager
Bombay Rasoi
Barnsley
01.2022 - 05.2024
- Maintained safe and healthy work environment, enforcing standards and procedures.
- Recruited skilled staff to meet business needs, conducting induction meetings and probation reviews.
- Improved store turnover by enhancing upselling strategy and merchandising.
Commercial Account Handler
Aon
Leeds
04.2017 - 12.2021
- Commercial Account handler role managing existing renewals averaging between 40 - 60 policies on a monthly basis.
- The types of insurance policies were Property & Liability, Fleet & Motor, Construction and electrical contractors.
- My objective was to renew and sustain the current book and also seek out new business opportunities.
Education
GCSEs/A levels - Business Management
Park Lane College
Leeds, UKGCSE - English Literature B
Matthew Murray High School
Leeds 09.1996 - 06.2002
Skills
- MAINTAINED A HIGH LEVEL OF ATTENTION TO DETAIL OF RECORDING CUSTOMER INFORMATION USING ACTURIS PLATFORM, IMPROVING TARGETED SALES OPPORTUNITIES AND FOCUSING ON REVENUE GROWTH
- DEMONSTRATED COMMERCIAL MINDSET AND ABILITY TO IDENTIFY BUSINESS DEVELOPMENT OPPORTUNITIES
- TECHNICAL UNDERWRITING PRINCIPLES
- EXPERIENCE WITH UNDERWRITING SOFTWARE
- REGULATORY COMPLIANCE UNDERSTANDING
Certification
- BTEC NATIONAL DIPLOMA IN BUSINESS
Timeline
Trading Underwriter
Zurich Insurance
09.2025 - Current
Account Handler
Direct Line Group
06.2024 - 08.2025
Catering Manager
Bombay Rasoi
01.2022 - 05.2024
Commercial Account Handler
Aon
04.2017 - 12.2021
GCSE - English Literature B
Matthew Murray High School
09.1996 - 06.2002
GCSEs/A levels - Business Management
Park Lane College