Summary
Overview
Work History
Education
Skills
Timeline
Generic

GUL ALI

Telesales
Enfield

Summary


Experienced with managing high-volume customer interactions to drive sales in competitive environments. Utilizes persuasive communication techniques to build strong client relationships and enhance customer satisfaction. Track record of achieving sales targets through strategic planning and effective problem-solving.

Overview

4
4
years of professional experience

Work History

Office Administrator

Cyprofood Ltd
01.2025 - 07.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reconciled account files and produced monthly reports.
  • Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

Telesales

Best Catering
09.2024 - 01.2025
  • Supported new team members in adapting to company processes quickly, serving as a mentor for best practices in telesales operations.
  • Stayed up-to-date on industry advancements, competitor offerings, and emerging market trends to ensure competitive edge in telesales interactions.
  • Boosted sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets with efficient telesales strategies.
  • Streamlined telesales processes for increased efficiency and higher call volume management.
  • Pursued additional sales opportunities within current customer base to expand sales.

Telesales

Extra Cash and Carry
11.2023 - 09.2024
  • Assisted in the training of new hires, sharing knowledge on company products, services, and telesales best practices.
  • Trained new employees on company products, services, and best practices for successful telesales operations.
  • Boosted sales revenue by implementing effective telesales strategies and techniques.
  • Supported new team members in adapting to company processes quickly, serving as a mentor for best practices in telesales operations.
  • Stayed up-to-date on industry advancements, competitor offerings, and emerging market trends to ensure competitive edge in telesales interactions.

Telesales Team Leader

Star Catering
01.2021 - 08.2023
  • Enhanced customer satisfaction with proactive issue resolution and prompt followups.
  • Collaborated closely with other departments to improve cross-functional communication and support.
  • Developed strong relationships with key clients, ensuring their needs were consistently met.
  • Led weekly meetings to review progress towards objectives while addressing roadblocks or challenges faced by individual agents.
  • Managed daily sales operations, including staff schedules, performance reviews, and goal setting.
  • Improved sales team performance by implementing effective training and coaching strategies.
  • Optimized call scripts to maximize lead conversion rates and minimize customer objections.
  • Analyzed sales data to identify trends, opportunities, and areas for improvement in team performance.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Provided information about available products and services, membership details, and purchase advantages.

Amazon FBA Seller

Self-employeed
10.2022 - 05.2023
  • Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
  • Collaborated with third-party logistics providers for seamless integration of warehousing and shipping services into the supply chain.
  • Enhanced Amazon store''s visibility through targeted advertising campaigns and sponsored products.
  • Developed a comprehensive understanding of Amazon''s guidelines, policies, and best practices to ensure compliance within the marketplace ecosystem.
  • Increased product sales by optimizing Amazon listings with keyword research and market analysis.
  • Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
  • Utilized Amazon FBA tools to optimize product listings, improving search rankings and increasing conversions.

Education

Bussines & Tourism Management

Canterbury Christ Church University
London

Travel And Tourism

Enfield College
London

Skills

Customer engagement

Mail handling

Administrative support

Office supply management

Time management

Document management

Schedule and calendar management

Inbound phone call handling

Customer relationship management (CRM)

Can use Navision software , microsoft dynamics, Excell ,Word

Timeline

Office Administrator

Cyprofood Ltd
01.2025 - 07.2025

Telesales

Best Catering
09.2024 - 01.2025

Telesales

Extra Cash and Carry
11.2023 - 09.2024

Amazon FBA Seller

Self-employeed
10.2022 - 05.2023

Telesales Team Leader

Star Catering
01.2021 - 08.2023

Bussines & Tourism Management

Canterbury Christ Church University

Travel And Tourism

Enfield College

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