Guillaume DIAWARA

• Leadership Scope: Manages a department of approximately 50 FTEs.
• Customer Relationship Management: Oversees operations in multiple countries (~3), acting as the main point of contact for issue resolution.
• Departmental Strategy: Implements strategies aligned with local requirements, global best practices, and the overall Business Service Center (BSC) strategy.
• Customer Service: Builds strong relationships with local country leadership, ensuring needs are met without compromising BSC goals.
• Continuous Improvement: Drives process improvements, approves initiatives, and ensures seamless communication and change management.
• Budget & FTE Management: Monitors KPIs, manages departmental budgets, optimizes resources, and justifies additional hires when needed.
• People Management: Supports recruitment, development, and retention of skilled staff, providing coaching and leadership guidance.

• Team Leadership: Managed, motivated, and developed a team of ~20 P2P administrators, senior administrators, and team leads.
• Process Improvement: Developed and implemented strategies to enhance the efficiency and effectiveness of the procure-to-pay process.
• Accounts Payable Management: Optimized invoice processing, vendor management, and payment reconciliation.
• Procurement Oversight: Ensured compliance with company policies and procedures in procurement operations.
• Vendor Master Data: Supervised and maintained accurate vendor records.
• Performance Monitoring: Analyzed and reported on key KPIs related to P2P operations.
• Automation & Technology: Identified automation opportunities and implemented technology solutions for process efficiency.
• Cross-Functional Collaboration: Worked with various teams to integrate and streamline the procure-to-pay process.

• Team Leadership: Managed, motivated, and developed a team of ~12 administrators, senior administrators, and team leads.
• Stakeholder Communication: Acted as an escalation point for international stakeholders, including French-speaking regions.
• Issue Resolution: Handled process escalations from local teams, international suppliers, and team leads, providing practical and customer-focused solutions.
• Process Standardization: Worked with global colleagues, Process Owners, and local management to optimize end-to-end processes.
• Strategic Implementation: Supported the International P2P Manager in implementing operational changes and expanding geographic scope.
• Team Development: Coached and developed team leads to maintain high performance standards.
• Supervisory Support: Provided guidance to supervisors in prioritizing tasks effectively.
• Initiative Leadership: Led department-wide and P2P Hub initiatives, fostering professional growth.
• Performance Monitoring: Tracked performance using daily KPIs to ensure targets were met.
• Transaction Volume: Oversaw a high-volume environment, processing ~125K transactions annually.

ERP & Transaction Control: Aftermarket Controlling & Reporting: Financial Analysis & Reporting: Accounts Payable (AP) & Accounts Receivable (AR):

• ERP Expertise: Primary M3 INFOR user in the Finance department.
• Transaction Oversight: Monitored, corrected, and ensured accuracy of all financial transactions.
• Month-End Procedures: Managed closing processes and reconciliations.
• ERP Implementation: Led Phase 1 & 2 of ERP rollout, including GL, AR, and AP training.
• Sales & Financial Reporting: Produced Aftermarket Daily Sales reports, Month-End closing, accruals, rebates, provisions (warranty).
• Financial Analysis: Assessed repairs, margins, and order book performance.
• Budget & Forecasting: Contributed to Aftermarket budget, forecasts, and rolling forecasts.
• Overhead Control: Analyzed Aftermarket overheads and headcounts.
• Overheads Analysis: Managed analysis and month-end closing for overhead costs.
• Supplier & Customer Reporting: Conducted financial reviews and analysis.
• Freight Cost Management: Tracked, coded, processed, and reported freight expenses.
• MTP Financial Modeling: Contributed to the Medium-Term Plan (MTP) for 2019-2020.
• Intercompany Invoices: Recorded, processed, analyzed, and reconciled invoices at month-end.
• Accruals & Creditors: Managed accruals and creditor reconciliations.
• KPI Tracking: Analyzed AP trends over five years, supplier invoices, and daily processing metrics.
• ERP Integration: Managed financial data migration, period management, and transaction transfers.
• Reconciliations: Oversaw reconciliations for banks, suppliers, and customers.
• Process Optimization: Cleared backlog, resolved queries, and implemented finance procedures for new employees.

• Financial Modeling: Created, updated, and maintained financial models for business plans, budgets, and P&L statements.
• Profit Optimization: Identified cost-saving levers to improve profitability, including employee cost reduction and overhead control.
• Business Analysis: Evaluated revenues, trends, product performance, geographic markets, headcount, CAPEX, and OPEX.
• Departmental Efficiency Assessment: Analyzed the cost-effectiveness of Sales, HR, Marketing, and IT departments to ensure sustainable business growth.
• Executive Reporting: Provided weekly KPIs and financial analysis reports for executive committees on a weekly and monthly basis.Created, updated & maintained financial models: Business plan, budgets, P&L
• Found solutions (levers) to increase the company's profit through KPIs: Reducing costs of the employees
• Reducing costs of Overheads
• Analysis of the business: Revenues, trends, products, countries, Heads, CAPEX, OPEX…
• Assessed the cost-efficiency of each department of the company: Sales, HR, Marketing & IT
• Analyzed if each department were efficient enough to help the company to grow well
• Reports for executive committees: KPIs weekly, Analysis weekly and monthly

• Financial Modeling: Developed business plans and P&L models.
• Peer Benchmarking & Analysis: Conducted competitive analysis and valuation of peers using methods like sum-of-the-parts and comparables.
• Strategic M&A Monitoring: Tracked and analyzed mergers & acquisitions opportunities.
• Business Performance Analysis: Assessed revenues, trends, product and country mix, CAPEX, and margins.
• Executive Presentations: Created PowerPoint presentations for executive committee members and business units.