Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
References
Timeline
Generic

GUILHERME Souza

Barking & Dagenham

Summary

Dedicated professional with expertise in front desk operations, customer service excellence, and guest relations. Skilled in cash handling, POS systems, and stock control, with a strong focus on time management and effective communication. Adept at fostering teamwork to ensure seamless operations and exceptional service delivery. Committed to leveraging skills to enhance operational efficiency and deliver outstanding customer experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Front Desk / Receptionist

The July Victoria Hotel
London
2025.05 - 2026.02
  • - Welcome and assist guests professionally
  • - Handle check-ins, check-outs, and reservations
  • - Manage bookings and payments
  • - Resolve guest issues efficiently
  • - Coordinate with housekeeping and management

Waiter / Server

Côte Brasserie
Covent Garden, London
2024.07 - 2024.12
  • - Delivered high-quality table service
  • - Used POS systems for accurate orders
  • - Provided menu recommendations
  • - Managed multiple tables
  • - Supported daily operations

Waiter / Bartender

Bond Street Kitchen
Mayfair, London
2023.06 - 2024.02
  • - Prepared coffee, cocktails, and beverages
  • - Processed payments accurately
  • - Maintained bar stock and cleanliness
  • - Ensured responsible alcohol service
  • - Greeted and seated guests

Goods Movement Assistant (Operations)

Fenwick of Bond Street
Mayfair, London
2022.03 - 2023.06
  • - Received and distributed stock
  • - Supported event setup
  • - Directed enquiries
  • - Monitored inventory
  • - Trained Fire Warden and First Aider

Secretary / Production Assistant

Efficient Signs and Print
Waltham Forest, London
2020.06 - 2020.09
  • - Managed calls and emails
  • - Prepared invoices
  • - Maintained filing systems
  • - Supported production staff
  • - Ensured safe workspace

Education

BSc (Hons) - Psychology

University of Westminster
London

A-Levels - Psychology, Literature, History

City and Islington Sixth Form College
London

GCSEs - undefined

Leytonstone Secondary School
London

Skills

  • Front desk operations
  • Customer service excellence
  • Guest relations
  • Cash handling
  • POS systems
  • Time management
  • Communication
  • Teamwork
  • Stock control

Certification

  • First Aid Qualified
  • Trained Fire Warden

LANGUAGES

English (Fluent)
Portuguese (Fluent)

References

References available upon request.

Timeline

Front Desk / Receptionist

The July Victoria Hotel
2025.05 - 2026.02

Waiter / Server

Côte Brasserie
2024.07 - 2024.12

Waiter / Bartender

Bond Street Kitchen
2023.06 - 2024.02

Goods Movement Assistant (Operations)

Fenwick of Bond Street
2022.03 - 2023.06

Secretary / Production Assistant

Efficient Signs and Print
2020.06 - 2020.09

GCSEs - undefined

Leytonstone Secondary School

BSc (Hons) - Psychology

University of Westminster

A-Levels - Psychology, Literature, History

City and Islington Sixth Form College
GUILHERME Souza