Guilherme Santos
Glasgow,Glasgow City
Summary
Flexible and motivated business graduate enthusiastic about new challenges and learning new skills. Eager to apply skills attained throughout my past work experiences and time at the university. I am positive and open-minded and can work well in any business environment.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Business and Marketing Assistant
RemakeUp
Glasgow, Glasgow City
2023.05 - Current
- Created innovative social media posts and schedules to drive engagement.
- Supported the development of the company's website and online store
- Followed brand imaging guidelines and created content to align with the brand vision.
Marketing and Sales Assistant
Vision Glasgow
Glasgow, Glasgow City
2022.10 - 2023.05
- Kept thorough product and service knowledge, demonstrating features on client request.
- Met and regularly exceeded sales quotas and targets.
- Delivered superior customer service by making information readily available and actively listening to customer needs and concerns.
- Trained, mentored, and supported junior sales and marketing staff.
Courier
Amazon Flex
Glasgow, Glasgow City
2020.06 - 2022.09
- Reviewed the vehicle load before beginning the route to make sure all packages were on board and secured.
- Exceeded customer satisfaction targets, scoring highly on in-app ratings.
- Developed a sense of the most efficient routes to take for deliveries to avoid high traffic and construction areas.
- Alerted customers about delays in pickup or delivery to foster satisfaction.
Administrative Assistant
RemakeUp
Glasgow, Glasgow City
2018.09 - 2020.06
- Acted as main contact for internal and external clients.
- Researched, analysed and summarised data for research.
- Kept and maintained accurate filing system for preservation of office information.
- Took detailed minutes at meetings following instructions from senior team members.
Education
Bachelor of Arts - International Business with Spanish and French
2019.09 - 2023.07
- Spanish Professional Level
- French Intermediate Level
- Elected to be the student representative for my course in 2021
Within this role, I was required to be actively in contact with my classmates so that I could be aware of any concerns or issues and raise these with lecturers through regular professional meetings during the scholar year in order to promptly resolve the particular issues and concerns.
Erasmus - Business
2022.01 - 2022.06
I applied for and was successfully chosen for a 6 month erasmus exchange program in Barcelona. This allowed me to further my knowledge of the Spanish language and adapt to living and networking within a new culture.
Skills
- Team leadership and supervision
- A fluent speaker of three languages (English, Portuguese, and Spanish)
- Adapt communication levels to any situation
- I work well under pressure and within different work environments and cultures
Languages
English
Fluent
Portuguese
Native
Spanish
Advanced
Timeline
Business and Marketing Assistant - RemakeUp
2023.05 - Current
Marketing and Sales Assistant - Vision Glasgow
2022.10 - 2023.05
Abat Oliba CEU - Erasmus, Business
2022.01 - 2022.06
Courier - Amazon Flex
2020.06 - 2022.09
Glasgow Caledonian University - Bachelor of Arts, International Business with Spanish and French
2019.09 - 2023.07
Administrative Assistant - RemakeUp
2018.09 - 2020.06