Guilherme Nogueira
Summary
Hospitality professional skilled in customer service and order accuracy. Experienced in high-volume settings, driving guest engagement and satisfaction. Fluent in English and Portuguese, with communication skills in Italian and Spanish, fostering cultural understanding. Focused on team collaboration, adaptability, and staff development to enhance customer experiences.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
L'Antica Pizzeria da Michele
Manchester
07.2025 - 12.2025
- Handled customer orders and payments quickly with professional care.
- Delivered friendly, fast service during peak periods to manage high volumes.
- Supported team members in rush hour through flexible, coordinated service.
- Maintained hygiene and food-handling standards for full compliance requirements.
- Provided friendly, attentive service to maintain high customer satisfaction.
- Took accurate food and beverage orders, relaying dietary requests to kitchen.
- Cleared tables promptly and maintained a clean, organised dining area.
- Handled customer complaints with empathy, resolving issues professionally.
- Took orders accurately, recommending menu items and upselling specials.
- Presented menus, explained daily specials, and recommended options for preferences.
Front of House (FOH) & Bar Staff
Stephen Joseph Theatre
Scarborough, North Yorkshire
01.2021 - 01.2024
- Served customers promptly with friendly service, took orders, and delivered beverages.
- Greeted visitors warmly and maintained an excellent first impression throughout arrivals.
- Managed and answered patron enquiries, supported ticket sales, seating arrangements and bar operations during events.
- Processed cash and card payments accurately using POS systems, handled split bills and completed cashing up.
- Ensured cleanliness and organisation in dining and service areas to enhance guest experience.
- Assisted team members during rush hours by adapting roles to ensure efficient service delivery.
- Coordinated with staff teams to run smooth events before and after shows.
- Collaborated with teams to foster a welcoming atmosphere for customers.
- Mentored learners to build confidence and competence in assigned subjects.
Education
BA (Hons) - Acting
CU Scarborough
01-2023
Skills
- Food safety practices
- Order processing accuracy
- Customer support
- Guest networking
- English and Portuguese fluency
- Italian and Spanish communication
- Team collaboration
- Cultural competence
- Adaptability to change
- Positive and approachable demeanour
- Staff development
Languages
Portuguese
First Language
English
Proficient
C2
Spanish
Upper Intermediate
B2
Italian
Intermediate
B1
Timeline
Restaurant Waiter
L'Antica Pizzeria da Michele
07.2025 - 12.2025
Front of House (FOH) & Bar Staff
Stephen Joseph Theatre
01.2021 - 01.2024
BA (Hons) - Acting
CU Scarborough