Carla Martins
Littlehampton,West Sussex
Summary
Dynamic Café Owner with expertise in managing daily operations, driving customer satisfaction, and enhancing dining experiences. Implements effective financial management practices, ensuring budget adherence and operational efficiency. Cultivates a safe and compliant workplace by upholding health standards and food safety regulations. Adaptable professional with diverse experience across customer-facing roles. Displays strong interpersonal skills and a commitment to enhancing client well-being through compassionate service. Eager to leverage a unique blend of operational management and customer service expertise to contribute effectively in future roles. Experienced in managing all aspects of bustling café, from sourcing top-quality ingredients to creating welcoming atmosphere for customers. Excels in team leadership, ensuring smooth operations and high standard of customer service. Enthusiastic about crafting unique menus and fostering community connections.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cafe Owner
Iberica
Littlehampton, West Sussex
01.2023 - 02.2026
- Managed daily operations of a bustling café, overseeing staff, inventory, and customer service.
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable.
- Maintained safe workplace by complying with health department regulations and food safety standards.
- Analysed customer feedback to identify areas for improvement, leading to enhanced dining experiences and increased repeat business.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
Care Worker
Lobswood house
Littlehampton, West Sussex
04.2019 - 12.2023
- Assisted patients with showering, cleaning and toileting duties as requested.
- Administered personal care and assisted with daily living activities to enhance client well-being.
- Provided a friendly, compassionate and proactive approach throughout service.
- Maintained excellent patient satisfaction by proactively helping them with their needs, requirements and offering service with a smile.
- Conducted household tasks, including cleaning and laundry, to maintain a safe environment.
- Helped patients requiring assistance to consume drinks and food.
- Participated in training and development opportunities to enhance skills and knowledge in care provision.
- Assisted clients with medication management, following prescriptions and doctors' instructions.
- Managed challenging behaviour using approved techniques to ensure safety and respect.
- Supported clients with mobility challenges, employing equipment and techniques to aid movement.
Cleaner
The Body Shop
Littlehampton, West Sussex
03.2018 - 05.2020
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Followed sanitisation, health and hygiene regulations.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Upheld health and safety standards when handling and using chemicals.
- Sorted rubbish and recycling for appropriate waste disposal.
Chef
Nossa Casa
Littlehampton, West Sussex
12.2017 - 02.2018
- Enforced health and safety standards for food storage, preparation and handling.
- Established clear standards for cooking, garnishing and presenting food.
- Supervised work of cooks and kitchen helpers helping to keep kitchen running smoothly.
- Established food presentation guidelines, ensuring dishes were visually appealing.
- Created decorative displays of food items to attract customer attention and boost sales.
- Managed inventory, placing orders for supplies while adhering to budget constraints.
- Catered for special events, customising menus to client specifications for memorable occasions.
Skills
- Customer relationship management
- Inventory management
- Food safety compliance
- Budget management
Languages
English
Intermediate
B1
Portuguese
Proficient
C2
Certification
- Health and Safety certified
- Health and Hygiene certified
- Full UK Licence
Interests
- I like to read Journals and Romance books
- Gardening
- Travelling with family
- Walking
- Watch TV
- Spend time with my family
- Cooking/Baking
Accomplishments
- Coordinated a couple of special public and private event .
Timeline
Cafe Owner
Iberica
01.2023 - 02.2026
Care Worker
Lobswood house
04.2019 - 12.2023
Cleaner
The Body Shop
03.2018 - 05.2020
Chef
Nossa Casa
12.2017 - 02.2018