Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Guidalberto Papi

LONDON

Summary

I enjoy using my communication skills at work.

Overview

9
9
years of professional experience

Work History

Customer Service Representative (remote)

Frozen Brothers
06.2023 - Current

Main activities and responsibilities:
• Investigating and resolving customer complaints and then closing
support tickets.
• Maintaining a database of customer information.
• Escalating inquiries to the appropriate team, when necessary,

• Assisted in fulfilment of customer orders placed via email, online and by telephone.

Interpreter and Translator

Freelance
01.2023 - 06.2023

Main activities and responsibilities:
• Interpreting.
• Translating.
• Editing.
• Proofreading.

Customer Service Agent (Remote)

Conduent
05.2022 - 12.2022

Main activities and responsibilities:
• Investigating and resolving customer complaints and then closing
support tickets.
• Maintaining a database of customer information.
• Escalating inquiries to the appropriate team, when necessary,
• Checking product availability.
• Answering customer questions regarding product performance.
• Updated databases while complying with GDPR regulations.

Interpreter and Translator

Freelance
03.2022 - 05.2022

Main activities and responsibilities:
• Interpreting.
• Translating.
• Editing.
• Proofreading.

Customer Service Agent (Remote)

CPM
12.2020 - 02.2022

Main activities and responsibilities:
• Investigating and resolving customer complaints and then closing
support tickets.
• Maintaining a database of customer information.
• Escalating inquiries to the appropriate team, when necessary.
• Checking product availability.
• Answering customer questions regarding product performance.
• Updated databases while complying with GDPR regulations.

Interpreter and Translator

Freelance
11.2018 - 11.2020

Main activities and responsibilities:
• Interpreting.
• Translating.
• Editing.
• Proofreading.

Communication Assistant

European Medicines Agency
10.2017 - 10.2018

Main activities and responsibilities:
• Planning communication activities with other teams in the
Communication
Department.
• Search for new/potential stakeholders.
• Translating and subtitling.

Marketing Assistant

Arithmos
01.2016 - 09.2017

Main activities and responsibilities:
• Market Research.
• Website Translations.
• Document Translation.
• Marketing and Communication Campaigns.
• Statistical Reports.
• Lead Generation.

Education

Master's Degree - Conference Interpreting and specialized Translation

Dipartimento di Scienze Giuridiche, del Linguaggio

Bachelor Degree - Cultural Mediation

Scuola Superiore Mediatori Linguistici Carlo Bo

Skills

  • Product expertise
  • Handling objections
  • Excellent communication skills
  • Polite phone manner
  • Flexibility
  • Adaptability
  • Resistance to stress
  • Plan and organize
  • Attention to detail
  • Managing information
  • Communication
  • Problem Solving
  • Teamwork

Languages

English
Spanish
Italian

Timeline

Customer Service Representative (remote)

Frozen Brothers
06.2023 - Current

Interpreter and Translator

Freelance
01.2023 - 06.2023

Customer Service Agent (Remote)

Conduent
05.2022 - 12.2022

Interpreter and Translator

Freelance
03.2022 - 05.2022

Customer Service Agent (Remote)

CPM
12.2020 - 02.2022

Interpreter and Translator

Freelance
11.2018 - 11.2020

Communication Assistant

European Medicines Agency
10.2017 - 10.2018

Marketing Assistant

Arithmos
01.2016 - 09.2017

Bachelor Degree - Cultural Mediation

Scuola Superiore Mediatori Linguistici Carlo Bo

Master's Degree - Conference Interpreting and specialized Translation

Dipartimento di Scienze Giuridiche, del Linguaggio
Guidalberto Papi