Grisha Valchev

Event coordination & presentation: Played a key role in arranging premium fruit and flower hampers and planning events such as weddings, birthdays, and anniversaries to ensure everything ran smoothly and efficiently.
On-site management: Took hands-on responsibility for setting up venues to guarantee successful, stress-free functions for clients.

Client satisfaction: Focused heavily on creating high-quality, beautifully organised table presentations, which significantly improved client feedback and enhanced the overall customer experience.

Cost optimisation & profitability: Focused on keeping operations lean by finding smart ways to cut down on unnecessary overhead expenses, optimising resource allocation to directly boost profitability by 30%.

Team leadership & safety: Managed shifts of 20–30 employees while ensuring the team worked in a safe environment by keeping a close eye on workplace regulations, which significantly reduced on-the-job accidents.

Supply chain & logistics: Built strong, reliable relationships with suppliers to guarantee deliveries always arrived right on time.

Strategic commercial planning: Utilised accurate sales forecasting to help the business look ahead, anticipate market trends, and plan next steps more strategically.

Business growth & strategy: Designed creative marketing and operational strategies to bring in more customers and boost the overall profitability of a busy central London coffee shop.

Recruitment & contract management: Took the lead on interviewing and hiring the right talent for various roles, while managing the employment contracts to ensure everything was set up properly from day one.

Customer service & daily sales: Stayed closely involved on the floor, managing day-to-day sales interactions with clients and ensuring every visitor received excellent service.

International business growth: Developed innovative marketing and operational strategies to enhance customer engagement and optimise profitability for two busy Ice Cream & Coffee Shops based at Burgas International Airport (Fraport) on the Bulgarian Black Sea coast.

Staffing & onboarding support: Assisted in interviewing and hiring staff for various operational roles, while supporting the contract-making process to ensure new employees were properly set up from day one.

Multinational client relations: Helped manage day-to-day sales interactions on the shop floor, delivering high-quality customer service to a diverse, international clientele.

Operations & shift coordination: Kept sites running smoothly by staying on top of regular maintenance checks and working closely with project managers to coordinate plans and seamless handovers across shifts.

Workflow & productivity management: Managed daily workflows to support the team, keeping everyone highly productive and focused on meeting their operational targets.

Site safety & compliance: Took total responsibility for site safety by conducting daily health and safety checks and ensuring subcontractors were thoroughly briefed and following strict regulations every single day.