Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Guilherme Redivo Felicio

Guilherme Redivo Felicio

Farnham Royal,United Kindgom

Summary

Accomplished Business Manager possessing multifaceted experience and proven ability to re-energise and restructure organisations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners and clients. Recognised for turning around struggling company operations to achieve sustained growth. Knowledgeable and successful at overseeing £36 million business operation. Results-oriented leader, change manager and strategic problem solver. Knowledgeable in human resources, financial administration and strategy.

Overview

17
17
years of professional experience
13
13
years of post-secondary education

Work history

Various roles, most recently Business Manager

Silva Brothers Logistics Ltd
Acton, Ealing
09.2016 - Current
  • Spearheaded SBL's growth from 40 to 350 routes per day, expanding from 1 site to 21 sites.
  • Developed and implemented management software to automate processes, resulting in increased efficiency.
  • Progressed through various roles, including on-site manager, area manager, and business relationship manager.
  • Led the successful international launch in Germany in 2022 and introduced 2P delivery operations in 2023.
  • Managed budgets and financial relations, financial audits responsibility and financial growth.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Implemented automation strategies for office operations.
  • Streamlined processes to improve and optimise office operations.
  • Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.

On Road Manager

Fast Logistics Ltd
Croydon, London
01.2016 - 06.2016
  • Administered expenditure, preventing budget overages with successful control strategies.
  • Improved operational performance through tactical approach, process and procedure planning.
  • Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive associates development.
  • Coordinated full driver recruitment and vetting, ensuring all candidates were eligible and trained for the work.

Courier Driver

TNT Express
Croydon, London
10.2011 - 12.2015
  • Completed required delivery deadlines certifying customers would have their deliveries in time.
  • Applied personal road and map knowledge to ensure most efficient routes were driven.
  • Communicated clearly with dispatch centre about route changes and customer issues.


Reprographic Operator

Legal Documents Service International ltd
Whitechapel, Tower Hamlets, London
07.2007 - 09.2011
  • Help prepare designs and layouts for print runs.
  • Work out timescales, costs and the number of copies required.
  • Programme instructions into copying, scanning and printing
    equipment.
  • Followed schedule and worked efficiently to meet production
    targets.
  • Selected appropriate printing technique to achieve specific final
    results.

Education

Primary and Secondary School -

Colégio Rogacionista Criciúma (Pio XII)
Brazil
03.1996 - 01.2004

Secondary School -

Chard School
Chard, Somerset
04.2004 - 07.2006

GCSEs -

Birkberk College
London
09.2006 - 07.2008

Business Management -

Online Course
London
07.2016 - 04.2017

Skills

  • Team Development and Motivation
  • Data-Driven Decision Making
  • Communication & Interpersonal Skills
  • Effective Communication
  • Critical Thinking


Languages

English
Fluent
Portuguese
Native
Spanish
Beginner

Timeline

Various roles, most recently Business Manager

Silva Brothers Logistics Ltd
09.2016 - Current

Business Management -

Online Course
07.2016 - 04.2017

On Road Manager

Fast Logistics Ltd
01.2016 - 06.2016

Courier Driver

TNT Express
10.2011 - 12.2015

Reprographic Operator

Legal Documents Service International ltd
07.2007 - 09.2011

GCSEs -

Birkberk College
09.2006 - 07.2008

Secondary School -

Chard School
04.2004 - 07.2006

Primary and Secondary School -

Colégio Rogacionista Criciúma (Pio XII)
03.1996 - 01.2004

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Guilherme Redivo Felicio