Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Timeline
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Greta Masalskyte

Haddington,East Lothian

Summary

I am an energetic employee well-versed in strong communication and organisation skills. I seek solutions to problems and can apply extensive analytical knowledge to finding effective solutions. I am adept at multitasking, leading group discussions, and managing projects. Offering a strong foundation in leadership, team collaboration, and problem-solving. I am knowledgeable about customer service, conflict resolution, and time management. I am ready to utilise and develop my communication, organisational, and decision-making skills.

Overview

8
8
years of professional experience

Work history

Colleague

Home Bargains
Haddington, East Lothian
05.2024 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Assistant manager

Chest, Heart and Stroke
Haddington, East Lothian
06.2024 - 05.2025
  • Monitored sales performance regularly adjusting strategies as required.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Provided support to manager during audits, ensuring accurate reports.
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Ensured health and safety compliance, maintaining a safe working environment for all staff members.
  • Assisted in recruitment process to build an effective workforce.

Team Leader

Food Warehouse
Haddington
06.2021 - 05.2024
  • Replenishing stock to ensure it is on the shop floor and available for customers.
  • Handling cash, counting, and ensuring that all transactions are processed correctly.
  • Delegating tasks to make the best use of individuals' skills.
  • Reporting on team performance to higher leadership, proactively offering action for areas of improvement.
  • Following opening, closing, and shift changeover procedures to ensure seamless operations.
  • Leading shifts and motivating teams to drive sales.
  • Professionally handling complex customer complaints and objections to maintain first-class customer service standards.
  • Supporting new hires through the onboarding process for a speedy and successful training experience.
  • Prioritising and assigning tasks for strategic and optimised distribution of workloads.
  • Supporting the team to overcome new challenges by forecasting knowledge and skills gaps.

Support Worker (Older Adults in Care)

Haddington Care Home
Haddington
09.2019 - 06.2020
  • Adopted person-centred approach in all aspects of care-giving.
  • Provided residents with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
  • Assisted residents with daily personal, hygiene and incontinence care.
  • Worked collaboratively with other support workers to maintain holistic care for our residents.
  • Supervised residents during outings and physical activities, promoting dignity and independence.
  • Safely lifted, transferred and repositioned residents using hoists and wheelchairs.
  • Established and maintained working relationships with clients based on trust and non-judgement.
  • Reported on residents health and mobility progress, maintaining excellent continuity of care.
  • Delivered compassionate care in residential homes, community settings, and homes of service users.
  • Offered palliative care to residents with serious and terminal illnesses.

Cashier Assistant

Wilko
Edinburgh
10.2017 - 08.2019
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Counted change correctly and issued customer receipts.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained excellent client satisfaction by providing professional, courteous customer service.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Assisted customers with finding items, completing exchanges and obtaining refunds.
  • Checked notes carefully to spot counterfeit currency.
  • Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
  • Checked customer ID when selling age-restricted items, following store policy.
  • Minimised long register queues by completing sales transactions quickly and accurately.
  • Bagged, boxed and wrapped products with care to maintain quality and presentation.

Education

Undergraduate - Psychology and Sociology

Queen Margaret University

HNC - Social Services

Edinburgh College

SVQ Level 3 - Social Services

Edinburgh College

NC Level 6 - Social Sciences

Edinburgh College

High School -

Knox Academy

Skills

  • Team development strategies
  • Collaborative team player
  • Stocking and replenishing
  • Strong communication
  • Sales transaction management
  • Record keeping
  • Customer relationship management
  • Customer service
  • Leadership

Accomplishments

100 hour Saltire Award.

Languages

Lithuanian
Native
English
Fluent

Timeline

Assistant manager

Chest, Heart and Stroke
06.2024 - 05.2025

Colleague

Home Bargains
05.2024 - Current

Team Leader

Food Warehouse
06.2021 - 05.2024

Support Worker (Older Adults in Care)

Haddington Care Home
09.2019 - 06.2020

Cashier Assistant

Wilko
10.2017 - 08.2019

Undergraduate - Psychology and Sociology

Queen Margaret University

HNC - Social Services

Edinburgh College

SVQ Level 3 - Social Services

Edinburgh College

NC Level 6 - Social Sciences

Edinburgh College

High School -

Knox Academy

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Greta Masalskyte