GRETA FERNANDES
Southall,Middlesex
Summary
Highly skilled professional with extensive customer service, leadership, and management expertise. Demonstrates exceptional attention to detail, timekeeping, and conflict resolution abilities. Proficient in organization and efficiency, presenting a professional and smart demeanor. Adept at security awareness, active listening, rapport building, and assertiveness. Experienced in MS Office proficiency, multi-line telephone systems, headhunting proficiency, interview facilitation, recruitment software proficiency, candidate assessment testing, interview technique evaluation, client relationship management, candidate sourcing, CV screening, onboarding process management, and time efficiency. Possesses strong interpersonal communication skills and critical-thinking abilities essential for effective recruitment processes.
Overview
2
2
years of professional experience
Work History
Branch administrator
Aviation Recruitment Network Ltd
Slough, Middlesex
05.2024 - Current
- Coordinated interview schedules between candidates and clients, ensuring seamless communication.
- Upheld strict confidentiality of all client and candidate information as per data protection guidelines.
- Identified potential candidates for client requirements through active sourcing methods.
- Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.
- Tailored CVs of registered candidates according to specific job requirements before sending them over to clients.
- Handled high-volume recruitments during peak seasons without compromising on quality of hire.
- Conducted pre-interview screening calls to assess candidate suitability and interest.
- Provided constructive feedback to unsuccessful candidates post-interviews, aiding their future job search efforts with positive feedback.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Built positive relationships with recruiters to source external job candidates.
- Led payroll teams in verifying prompt, accurate staff and freelancer payments.
- CV Shifting through job platforms like CV-Library, Reed, Idibu, etc.
- Managed branch with overall admin duties, carrying out day-to-day tasks.
- Ensured full registration process of candidates is completed efficiently.
Receptionist
Leonardo Hotel
Heathrow
10.2023 - Current
- Delivered front-of-house duties warmly and professionally.
- Reduced waiting times through effective time and resource management.
- Provided clerical support to company employees, including copying, faxing, and file management.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Answered and helped resolve inquiries from clients, vendors, and the general public.
- Screened and verified visitor IDs, maintaining personnel and office environment security.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Increased 10% sales by upselling different room and breakfast packages to guests by setting targets.
- Prioritized tasks to maintain reliable service throughout peak times.
Administrator
GH London
Heathrow, HIL
12.2022 - 10.2023
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Interacted with customers professionally by phone, email, and in-person to deliver accurate service information.
- Directed administrative team in high-quality clerical service delivery.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Effectively managed incoming and outgoing mail to maximize office efficiency.
- Liaised with customers to resolve inquiries, appointment requests, and billing questions.
Education
NVQ Level 1 - Travel & Tourism
Uxbridge College
GCSE -
Uxbridge College
Skills
- Customer Service skills
- Leadership
- Management Skills
- Attention to detail
- Excellent timekeeping
- Conflict resolution
- Organization and efficiency
- Professional and smart presentation
- Personable and outgoing
- Organization and efficiency
- Security awareness
- Active listening
- Rapport building
- Conflict resolution
- MS Office proficiency
- Multi-line telephone systems
- Headhunting proficiency
- Interview facilitation
- Persistence in follow-ups
- Recruitment software proficiency
- Candidate assessment testing
- Interview technique evaluation
- Client Relationship Management
- Candidate sourcing
- CV screening
- Assertiveness
- Onboarding process management
- Time efficiency
- Interpersonal communication
- Microsoft Office Suite
- Critical-thinking
- Recruitment
Custom
Timeline
Branch administrator
Aviation Recruitment Network Ltd
05.2024 - Current
Receptionist
Leonardo Hotel
10.2023 - Current
Administrator
GH London
12.2022 - 10.2023
NVQ Level 1 - Travel & Tourism
Uxbridge College
GCSE -
Uxbridge College
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