Greta Druktenyte
CAMBRIDGE
Summary
Organised and reliable professional with experience in customer service, administration, and basic marketing support. Recently completed a bookkeeping course and currently studying Level 4 bookkeeping. Seeking a remote or online role where strong organisational, communication, and numerical skills can be applied, with a long-term aim to progress within bookkeeping or finance.
Overview
12
12
years of professional experience
Work history
Office Administrator and Book keeper
Downing Place URC
Cambridge
04.2025 - Current
- Assisted with event planning activities; contributed significantly towards successful corporate events and gatherings.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Provided clerical support to multiple departments, enhancing overall business operations.
- Maintained a tidy reception area, creating a positive impression on visitors.
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
- Improved office efficiency by organising and managing files.
- Greeted guests and clients with warmth and professionalism.
- Responded promptly to telephone enquiries from clients, vendors and customers.
- Oversaw daily office operations and equipment maintenance.
- Processed bank deposits regularly, reduced risk of theft or loss from carrying excessive cash.
- Processed invoices promptly, enabled swift payment processing.
- Kept a record of business expenses, assisted in expense reduction strategies.
- Supported bookkeeping tasks for accurate financial tracking and reporting.
GUEST RELATION EXECUTIVE
City stay group
Cambridge
11.2023 - 08.2024
- Ensured quick resolution of guest concerns.
- Identified methods to upgrade hotel services through competitive research.
- Coordinated with housekeeping and restaurant staff to resolve issues.
- Arranged guest transportation to and from hotel, liaising with transport providers
- Gathered and summarized customer satisfaction data.
- Used proven sales strategies to maximize revenue through add-on purchases
- Supervised special functions and conference activities to evaluate operations
- Analyzed guest feedback to monitor trends and improve service style accordingly
- Supervised customer service tasks for enhanced guest experiences.
- Inspired employees to go above and beyond expectations for memorable guest experience
- Consistently surpassed hotel KPIs by providing exceptional services
- Managing social media pages by posting updates and responding to comments and messages
- Communicating with clients, customers and external agencies
- Proposed marketing initiatives to strengthen brand presence
- Working closely with sales and marketing department
- Ensure all reservation adjustments are processed promptly
RETAIL STORE MANAGER/MARKETING ASSISTANT
COLLECTIONS LONDON
Cambridge
06.2019 - 11.2023
- Handled daily management responsibilities.
- Ordering new stock and managing stock levels
- Making phone calls and sending emails
- Coordinated online payment processes through Clearpay, Klarna, PayPal.
- Resolved issues brought up by customers.
- Testing and improving the design of the website
- Track trends and monitor competition
- Define strategic marketing plans
- Leading and supervising a team of employees, including hiring, training, scheduling and evaluating them
- Introduce inventive concepts to enhance market dominance.
- Ensure high levels of customers satisfaction through excellent service
- Maintain outstanding store condition and visual merchandising standards
- Created marketing and advertising strategies focused on connecting with target customers
WAREHOUSE SUPERVISOR
Amazon
Peterborough
04.2020 - 01.2021
- Delivered on team targets with swift and accurate order picking and packing
- Identified damaged goods before shipping
- Labelled products, packages and various containers by hand
- Collected, packed and labelled goods and products by hand
- Checked products for correct labelling before packaging
- Maintained clean, tidy and hazard-free work environment
- Built and maintained strong working relationships with colleagues
- Ordering supplies and maintaining suitable inventory levels
- Performing a daily inspection of the warehouse grounds
- Managing, evaluating and reporting on warehouse productivity
- Organised training opportunities to promote continuous staff development
- Managed recruitment activities to strengthen existing workforce
RETAIL ASSISTANT
NEW LOOK
Peterborough
06.2014 - 08.2014
- Serving customers
- Dealing with customer queries and complaints
- Handling payments
- Ordering stock
- Overseeing deliveries
- Displaying products
Education
Certificate of Higher Education - Teaching English as foreign language
TEFL.org
DublinCERTIFICATE OF HIGHER -
Ken Stimpson Community School
Werrington, UKDIPLOMA - Business studies
Peterborough Regional College
PeterboroughDIPLOMA - ADMINISTRATION
Peterborough Regional College
PeterboroughCertificate of Higher Education - Finance and Bookkeeping
IAB Finance and Bookkeeping
Cambridge 01.2025 - 04.2025
Skills
- Multitasking
- Problem-solving
- Word processing
- Organizing
- Email handling
- Creative and innovative
- Bookkeeping and financial recording
- Customer service skills
- Online marketing knowledge
Languages
Lithuanian
English
Russian
Spanish
Education
other
Hobbies and Interests
I enjoy meeting new people and exploring diverse cultures, which fuels my passion for customer service. In my free time, I love traveling, staying active, and experimenting with creative design projects.
Timeline
Office Administrator and Book keeper
Downing Place URC
04.2025 - Current
Certificate of Higher Education - Finance and Bookkeeping
IAB Finance and Bookkeeping
01.2025 - 04.2025
GUEST RELATION EXECUTIVE
City stay group
11.2023 - 08.2024
WAREHOUSE SUPERVISOR
Amazon
04.2020 - 01.2021
RETAIL STORE MANAGER/MARKETING ASSISTANT
COLLECTIONS LONDON
06.2019 - 11.2023
RETAIL ASSISTANT
NEW LOOK
06.2014 - 08.2014
Certificate of Higher Education - Teaching English as foreign language
TEFL.org
CERTIFICATE OF HIGHER -
Ken Stimpson Community School
DIPLOMA - Business studies
Peterborough Regional College
DIPLOMA - ADMINISTRATION
Peterborough Regional College