Gremy Gupta
London
Summary
Experienced professional with over 7 years in business development, finance, and HR management. Skilled in administrative support, client relationship management, and process optimization. Proven ability to handle sensitive information, manage multiple priorities, and provide exceptional support to multidisciplinary teams. Proficient in Microsoft Office, electronic patient record systems, and various communication tools. Recently completed an MBA focused on strategy, marketing, and human resources.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Volunteer
Barts Health NHS Trust, Royal London Hospital
09.2024 - Current
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Currently assisting in welcoming visitors and providing a positive experience at the hospital.
- Engaged in administrative tasks, enhancing communication and operational efficiency within the team.
Intern Business development
IBT NW Publication LTD
02.2024 - 05.2024
- Acted as a first point of contact for client inquiries, effectively directing communication to relevant team members.
- Maintained records and trackers, ensuring accurate documentation and reporting of team performance and activities.
- Utilized Microsoft Office tools to create presentations and reports, enhancing overall team communication and effectiveness.
- Supervise and support a team of 5 individuals, assisting them with their KPIs and performance goals
- Maintain attendance records and trackers for the team, providing regular updates to the Manager
- Cultivate and maintain strong relationships with clients, ensuring clear communication and understanding of their evolving needs
- Track business development activities, analyze sales pipelines, and provide actionable insights to drive informed decision-making
- Oversee the reporting and analytics process, guiding team in data analysis and interpretation to drive business growth
Team Developer- APAC Asset Servicing
Bank of America
03.2021 - 09.2022
- Managed daily workflows and administrative processes for a team, improving efficiency and accuracy in operations.
- Conducted regular status updates and performance metrics reporting to management, ensuring alignment with team goals.
- Facilitated communication between clients and the team, addressing queries and resolving issues promptly.
- Reconciled cash and stock accounts between different entities
- Reviewed and monitored processes completed by team members, responsible for any discrepancies
- Managed direct client reporting and handled client queries
- Assisted in daily team workflow management and liaised with the IT team to resolve technical issues
- Assign tasks based on team members' skills and workload
- Monitor system performance and implement optimization strategies
- Provide regular status reports, performance metrics, and other relevant information to higher management
- Develop and implement training programs to enhance the skills of the team
- Responsible for intra-team communication like running a weekly meeting, posting the agenda before the meeting, keeping track of action items assigned to keep members, measuring progress, present team status to the manager
Process Specialist- Income collection and Tax
Infosys BPM Private Ltd
07.2016 - 03.2021
- Verified daily Tax Reclaim PSD and TLM report
- Ensured payment matches with the client's book for both US and International payments
- Handled special cases of repair and high-value tax reclaim payments
- Assigned in-scope items in TLM and PSD reports to the team
- Contacted clients and sub-custodians to resolve discrepancies
- Conducted daily end-of-day calls with offshore teams
- Identify opportunities for process improvement and implement changes to enhance efficiency
- Ensure knowledge transfer within the team and document best practices
- Foster a positive work environment, encourage skill development, and conduct performance reviews
- Verified items in Tax Reclaim PSD and TLM reports matching with the corresponding reclaim ID
- Sent emails to sub-custodians to obtain MT566 for items received directly in TLM
- Communicate with other professionals to ensure all contact information is kept up to date
- Management of electronic mailboxes, Outlook emails and diaries
- Verified and reconciled financial transactions, demonstrating strong attention to detail and organizational skills.
- Managed sensitive client information, ensuring compliance with internal processes and confidentiality standards.
- Assisted in training and onboarding new team members, fostering a collaborative and supportive work environment.
Education
MBA - Finance And HR
University of East London
London05.2024
Skills
- Teamwork and Collaboration
- Quick Learner
- Clerical Duties
- Microsoft Office Proficiency
- Administrative and IT Systems Proficiency
- Health Care Experience
- Multidisciplinary Teams
- Data Management
- Organizational Skills
- Meeting Coordination
- Workload Management
- Confidentiality and Compliance
Accomplishments
- Certificate of Appreciation at Infosys for outstanding performance within the first quarter of joining.
- Best Performer award at Bank of America for exceptional contributions to team success.
- Numerous awards for hard work and dedication across previous roles.
Certification
- Project Management Foundations (PMI Registered Education Provider, 2022) ·
- Sustainability Strategies (PMI Registered Education Provider, 2022)
- Advanced Excel Formulas and Functions (PMI Registered Education Provider, 2022)
Timeline
Volunteer
Barts Health NHS Trust, Royal London Hospital
09.2024 - Current
Intern Business development
IBT NW Publication LTD
02.2024 - 05.2024
Team Developer- APAC Asset Servicing
Bank of America
03.2021 - 09.2022
Process Specialist- Income collection and Tax
Infosys BPM Private Ltd
07.2016 - 03.2021
- Project Management Foundations (PMI Registered Education Provider, 2022) ·
- Sustainability Strategies (PMI Registered Education Provider, 2022)
- Advanced Excel Formulas and Functions (PMI Registered Education Provider, 2022)
MBA - Finance And HR
University of East London
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