Greici Queli Feier
Norwich,Norfolk
Summary
Dynamic professional with expertise in customer service excellence and team leadership, adept at managing call centre operations and phone support. Demonstrates strong communication skills, both verbal and written, alongside proficiency in Microsoft Office applications. Multilingual capabilities in Portuguese and English enhance adaptability in diverse environments. Proven problem-solving skills and decision-making aptitude drive effective logistics and device booking management. Committed to leadership excellence with a focus on career advancement within operational management roles.
Customer service professional dedicated to effective team management and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Customer Service Team Leader
Ingram Micro
Norwich, Norfolk
02.2015 - Current
- Initially worked in the factory booking electronic devices for repair, ensuring accurate data entry and workflow coordination.
- Transferred to the call centre to assist customers with repair updates and process payments.
- Promoted to Team Leader , managing a team of 21 employees to ensure high standards of customer service and operational excellence.
- Oversaw daily operations, coached staff, monitored KPIs, and led team meetings.
- Transitioned to a part-time role after maternity leave in 2018, maintaining high performance and team support.
- Promoted a positive work culture through staff motivation activities.
- Liaised with other departments for seamless coordination of customer inquiries, achieving faster response times.
Receptionist / Bar & Kitchen Assistant
Hollywood Bowl
Norwich, Norfolk
03.2013 - 02.2015
- Managed front desk reception duties, including customer bookings and inquiries.
- Assisted with bar service during peak times and supported kitchen operations as needed.
- Delivered outstanding customer service in a fast-paced entertainment environment.
Kitchen Porter / Food & Beverage Assistant
TRG Concessions
Norwich, Norfolk
06.2013 - 05.2014
- Supported kitchen staff with food preparation and cleaning tasks.
- Delivered food and drinks to tables and took customer orders.
- Ensured excellent customer experiences through prompt and friendly service.
Career Break – Full-Time Parent
Self Employed
London
02.2010 - 03.2012
- Focused on family responsibilities, developing strong time management and organizational skills.
Kitchen Chef
TRG Concessions
Norwich, Norfolk
06.2008 - 02.2010
- Prepared meals and maintained kitchen standards in a busy restaurant environment.
- Worked effectively under pressure as part of a cohesive team.
Education
High school -
Antonio Maximiliano Ceretta
Marechal candido Rondon Brazil 02.2005 - 06.2007
Business Management
London Metropolitan University
London 11.2023 -
Skills
- Customer Service Excellence
- Team Leadership and Staff Management
- Call Centre Operations and Phone Support
- Logistics and Device Booking
- Strong Communication Skills (Verbal and Written)
- Microsoft Office (Word, Excel, Outlook)
- Problem Solving and Adaptability
- Multilingual: Fluent in Portuguese and English
- Decision-Making aptitude
- Email handling expertise
- Leadership excellence
Affiliations
- Travel, swimming , Read
Timeline
Business Management
London Metropolitan University
11.2023 -
Customer Service Team Leader
Ingram Micro
02.2015 - Current
Kitchen Porter / Food & Beverage Assistant
TRG Concessions
06.2013 - 05.2014
Receptionist / Bar & Kitchen Assistant
Hollywood Bowl
03.2013 - 02.2015
Career Break – Full-Time Parent
Self Employed
02.2010 - 03.2012
Kitchen Chef
TRG Concessions
06.2008 - 02.2010
High school -
Antonio Maximiliano Ceretta
02.2005 - 06.2007
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