Rehana Haider
Summary
Dedicated professional with a strong foundation in customer service and communication, adept at thriving in fast-paced, high-pressure environments. Demonstrates proficiency in cash handling, transaction processing, and sales-driven performance. Skilled in passenger assistance, public safety awareness, and emergency protocols, with a focus on crowd management and conflict resolution. Committed to teamwork and collaboration, adaptable to flexible working hours, and proficient in basic administrative tasks including Microsoft Office (Excel).
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Platform Staff
Southeastern Railway
06.2025 - 07.2025
- Assisted with the safe dispatch of trains and conducted ticket checks
- Operated ticket gates and provided clear guidance to passengers
- Delivered excellent customer service while ensuring platform safety and efficiency
- Supported passengers with queries, accessibility needs, and travel information
Onboard Customer Service Assistant
Uber Boats by Thames Clippers
12.2023 - 07.2024
- Delivered high-quality onboard customer service to passengers in a fast-paced maritime environment
- Managed and operated the refreshment and beverage service independently, consistently meeting sales targets
- Greeted passengers upon boarding, ensuring a welcoming and professional experience
- Maintained up-to-date knowledge of maritime safety regulations and emergency procedures
- Managed large passenger groups efficiently, particularly during peak travel periods
- Handled cash and card transactions accurately
Customer Assistant
Tesco
07.2022 - 12.2023
- Provided friendly and efficient customer service in a busy retail environment
- Processed transactions accurately, handling cash and card payments
- Resolved customer queries and complaints professionally
- Assisted with EVRi parcel drop-off services
- Maintained shop floor and back areas to high cleanliness and presentation standards
- Worked effectively both independently and as part of a team
Sales Assistant
JD Sports
SE7
02.2019 - 10.2021
- Delivered exceptional customer service, identifying customer needs and recommending suitable products
- Consistently met and exceeded sales targets in a fast-paced retail setting
- Promoted special offers and maximised sales opportunities
- Used in-store systems to access and offer the full product range
- Assisted with deliveries, stock replenishment, and stock loss prevention
- Maintained high visual merchandising and company standards
- Helped train new team members
Event Steward
Kingfisher Events
01.2019 - 01.2021
- Maintained a professional and visible security presence at event venues
- Conducted pre- and post-event safety checks in line with compliance procedures
- Assisted with crowd management and monitored behaviour to ensure public safety
- Carried out bag searches and enforced venue regulations
- Responded appropriately to incidents and emergency situations
Poll Clerk
Royal Borough of Greenwich
05.2018 - 05.2019
- Assisted the Presiding Officer and followed official electoral procedures
- Ensured voters were treated impartially and with respect
- Helped set up and close polling stations
- Maintained political neutrality at all times
- Supported voters with accessibility needs
Merchandise Assistant
Disney on Ice, The O2 Arena
SE10
12.2018 - 01.2019
- Prepared and fulfilled customer orders efficiently during high-demand events
- Handled cash and card payments accurately
- Conducted stock checks and replenished merchandise
- Maintained a welcoming atmosphere while delivering tailored customer service
- Managed time effectively in a busy event environment
Education
Double BTEC - Business
Plumstead Manor Sixth Form
09.2016 - 07.2018
GCSEs - undefined
Plumstead Manor School
09.2011 - 07.2016
Skills
- Excellent customer service and communication skills
- Strong ability to work in fast-paced, high-pressure environments
- Cash handling and accurate transaction processing
- Sales and target-driven performance
- Passenger assistance and public safety awareness
- Knowledge of safety procedures and emergency protocols
- Crowd management and conflict resolution
- Teamwork and collaborative working
- Adaptability and flexibility with working hours
- Basic administrative skills including Microsoft Office (Excel)
Timeline
Platform Staff
Southeastern Railway
06.2025 - 07.2025
Onboard Customer Service Assistant
Uber Boats by Thames Clippers
12.2023 - 07.2024
Customer Assistant
Tesco
07.2022 - 12.2023
Sales Assistant
JD Sports
02.2019 - 10.2021
Event Steward
Kingfisher Events
01.2019 - 01.2021
Merchandise Assistant
Disney on Ice, The O2 Arena
12.2018 - 01.2019
Poll Clerk
Royal Borough of Greenwich
05.2018 - 05.2019
Double BTEC - Business
Plumstead Manor Sixth Form
09.2016 - 07.2018
GCSEs - undefined
Plumstead Manor School
09.2011 - 07.2016