Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Gregory Tetley

Leeds,West Yorkshire

Summary

Reliable employee seeking claims adjuster or similar position. I am looking forward to working within a company which shares, my drive for progression, which I will work towards by any means necessary. Offering excellent communication, good judgment and flexibility I am determined in my approach and will take on opportunities as they arise. With over 6 years of experience in insurance I have gained an excellent reputation for resolving claims and improving customer relations.

Offering strong communication and relationship-building skills with knack for understanding client needs. Knowledgeable about insurance industry, principles and strategies, coupled with collaborative approach and problem-solving mindset. Ready to use and develop skills in client relations, strategic planning, and negotiation in Account Management, which I have no doubt I'll be able to implement in an Insurance role.

Overview

12
12
years of professional experience
8
8
years of post-secondary education

Work history

Senior account manager

Core Telecom
Pudsey, Leeds
11.2023 - Current
  • I worked as Senior account manager for International SMS, which included IPRN, wholesale, marketing, gambling and much more in 100's of countries.
  • Resolving any IT Issues / Trouble Tickets that were reported from clients
  • Identified new opportunities by closely monitoring industry trends.
  • Nurtured existing client relationships; boosted customer loyalty and satisfaction.
  • Reduced turnover rates for major accounts by developing customized service solutions.
  • Managed account budgets meticulously to control costs and maximize profitability.
  • Handled escalated client concerns efficiently, mitigating potential damage to company-client relationship.
  • Streamlined communication channels with internal team members, improving overall efficiency.
  • Developed comprehensive reports on account activity, influencing strategic decisions positively.
  • Implemented Google Docs spreadsheets with vital information for all employees, including filtered price lists, route features, testing records. This increased profitability across the team.
  • Conducted regular reviews of competitor activities; maintained competitive edge in market.
  • Handled customer concerns and complaints to resolve issues and build loyalty.

Claims Adjuster Lloyds Of London Business

QBE EO LTD
Leeds
11.2021 - 11.2023
  • Worked within the International Property team, for 18 months which mainly focused on two lines of business; 1. Commercial Properties up to value of USD 250,000,000. 2. Personal properties, Up to value of USD 1,000,000 & Energy team, working on risks; Upstream, Downstream, Generation, renewable, non-renewable, Oil/Gas platforms.
  • Provided consistent, high-quality service by thoroughly investigating each claim.
  • Employed strong analytical skills for detailed claim assessment.
  • Managed numerous cases simultaneously, ensuring timely responses and updates.
  • Facilitated timely resolution of disputes through effective negotiation strategies.
  • Maintained professionalism at all times even under stressful situations which sometimes arise due to disagreements over settlement amounts/Coverage.
  • Liaised between insurers and clients, facilitating smooth communication channels.
  • Actively participated in training sessions offered by the company for continuous learning and improvement.
  • Reviewed policy details carefully to confirm coverage limits before proceeding with claims adjustment process.
  • Investigated complex insurance claims to determine liability and assess damages, with the appropriate colleagues/clients/suppliers.
  • Maintained up-to-date knowledge about regulatory changes affecting the insurance industry, enhancing job performance.
  • Documented all communications and actions related to each claim in an organised manner for future reference.
  • Ensured compliance with company policies whilst processing each claim.
  • Escalated critical claims or complex situations to supervisor for review.
  • Recorded detailed, accurate claim particulars for reliable case notes.

Insurance Claim Adjuster

Direct Line Group
Leeds, United Kingdom
11.2016 - 02.2025
  • Quickly learned new skills, technical knowledge and applied them to daily tasks, improving efficiency and productivity
  • Participated in continuous improvement within the department by making suggestions, engaging in problem-solving activities to support teamwork
  • Performed duties in accordance with all applicable standards within a financial sector company, policies and regulatory guidelines
  • Identified issues, analyzed information and provided solutions to problems
  • Offered friendly and efficient service to all customers, handled challenging situations such as complaints and difficult conversation including liability settlement
  • Exceeding targets whilst working against deadlines in a fast-paced atmosphere
  • I have taken part in many pieces of work/teams within the department, such as; a Proof of concept pilot, Aged Debt Team, Hires, Culture club, Fatalities as well as running side by side learning and coaching session for colleagues

Supervisor

The Co-Operative
Huddersfield, United Kingdom
10.2012 - 11.2016
  • Set overall vision and provided team leadership within the shift by coordinating the way the team would work and what tasks to prioritize, whilst also providing a quick, efficient shopping experience and being proactive rather than reactive
  • Successfully managed high volumes of client-facing interactions and established strong rapport with customers, colleagues and suppliers
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Prepared, calibrated and monitored fuel orders/deliveries to ensure we adhered to legislation relating to this area (Health And Safety)
  • Maintained compliance with company policies, objectives and delivered team meetings with the whole store
  • Conducted routine inspections of incoming goods to check quality and compliance
  • Oversaw many daily tasks such as safe balancing, cashing up tills, temperature adherence for fresh/frozen area, minimizing waste and many more
  • Mentored newly hired employees on operating equipment and safety, and developed training material to use for reference

Education

BTEC Diploma Level 2 & Level 3 - Business

Kirklees College
09.2010 - 06.2013

GCSE - 10 GCSE C Grade Including Maths And English

Newsome High School
09.2005 - 06.2010

Skills

  • Claims evaluations/investigations
  • Claims analysis
  • Claims processing/triage
  • Claims auditing
  • Claims/Account management
  • Digital marketing
  • Strategic decision-making
  • Account development
  • Problem Solving/Issue resolution
  • Business development
  • Prioritizing workflows
  • Regulatory compliance
  • Strong IT Skills
  • Strong communication skills

Affiliations

  • Sports, watching and taking part
  • Raising my two dogs, Teddy and Carlos.
  • History, absolutely obsessed.
  • Keeping to my best. Cooking. cleaning, sleeping, health conscious

References

References available upon request.

Timeline

Senior account manager

Core Telecom
11.2023 - Current

Claims Adjuster Lloyds Of London Business

QBE EO LTD
11.2021 - 11.2023

Insurance Claim Adjuster

Direct Line Group
11.2016 - 02.2025

Supervisor

The Co-Operative
10.2012 - 11.2016

BTEC Diploma Level 2 & Level 3 - Business

Kirklees College
09.2010 - 06.2013

GCSE - 10 GCSE C Grade Including Maths And English

Newsome High School
09.2005 - 06.2010

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Gregory Tetley