Gregor Kelly
Edinburgh
Summary
I am a person who takes great pride in representing the company I work for. I am a hard worker and am good with customers and team members alike.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work history
Brick Specialist
The LEGO Group
Edinburgh
2023.10 - Current
- Using exceptional product knowledge to help customers find the set they are looking for.
- In-depth knowledge of the LEGO system and how LEGO elements interact with each other to assist with customer queries.
- Ability to create memorable experiences for people of all ages.
Game Master/Axe Instructor
Escape Edinburgh
Edinburgh
2022.11 - 2024.01
- Overseeing customers’ games, teaching how to handle axes safely and
- Opened and closed three separate sites, maintaining a personal set of keys and managing cash counting.
- Created dynamic characters to assist customers when they needed help in the escape room
Customer Service Assistant
Tesco Stores Ltd.
2018.07 - 2022.11
- Worked predominantly on customer service desk helping customers with queries, returns and problems whilst maintaining a professional demeanour.
- Helping customers with their needs at the checkout and on the shop floor by keeping the store stocked with stock rotation.
- Closing front of store which included overseeing till counts at end of day.
Customer Service
Gosford Estate
2016.02 - 2018.07
- Welcomed guests and sold tickets to tours of Gosford House.
- Giving local knowledge on the estate grounds and surrounding area.
- Writing up a balance sheet at the start and end of each day, including cash intake.
Education
Bachelor of Science - Game Design
Napier University
Edinburgh, Scotland 2017.08 - 2023.05
High School Diploma -
North Berwick High School
North Berwick, East Lothian 2011.08 - 2017.05
Skills
- Teamwork
- Resourceful
- Problem solving
- Good Communication
- Brand knowledge
- Communication skills
- Public speaking
- Exceptional knowledge of LEGO System
PREVIOUS VOLUNTEER EXPERIENCE OR LEADERSHIP
Gullane Scout Group, Scout Leader, Organized and ran nights for Gullane Scout Group, by creating and running games and encouraging teamwork.
ADDITIONAL INFO
- Member of Napier University Drama Society
- Community Event Organiser: Scheduled, hosted and lead team-based events that requires immense team communication, creative problem solving, and strict time management.
- Full and clean Drivers License
Timeline
Brick Specialist
The LEGO Group
2023.10 - Current
Game Master/Axe Instructor
Escape Edinburgh
2022.11 - 2024.01
Customer Service Assistant
Tesco Stores Ltd.
2018.07 - 2022.11
Bachelor of Science - Game Design
Napier University
2017.08 - 2023.05
Customer Service
Gosford Estate
2016.02 - 2018.07
High School Diploma -
North Berwick High School
2011.08 - 2017.05