Gregor Holmyard
Edinburgh
Summary
Dedicated professional with strong problem solving skills, emotional intelligence, adaptability and teamwork. Has a keen attention to detail and is patient, enhancing customer service experiences through effective communication. Committed to utilising these skills and his working experience to deliver caring, helpful service.
Overview
5
5
years of professional experience
Work history
Service and Safety Assistant
M&S
Edinburgh
2022.07 - Current
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Collaborated efficiently with team members to maintain smooth store operations.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Operated till systems smoothly, streamlining check-out process for customers.
- Maintained site security by conducting regular patrols.
- Dealt with difficult individuals or groups, maintained peace and order.
- Mitigated risk of theft with vigilant observation.
- Assisted in emergency situations, ensured safety of all present.
- Provided excellent customer service, resolved disputes calmly and professionally.
- Gave clear instructions or directions when needed, aiding in efficient navigation.
- Improved company image by providing warm welcome to guests and employees alike.
Music tutor
South Morningside Primary School
Edinburgh
2022.09 - Current
- Enhanced student confidence by providing constructive feedback and encouragement.
- Managed resources effectively whilst maximising their use in lessons.
- Utilised diverse teaching methods to cater to different learning styles, resulting in increased student engagement.
- Maintained safe and positive learning environments for students to comfortably ask questions.
- Monitored student progress regularly and addressed knowledge gaps.
- Instructed students in reading sheet music to better understand music theory.
- Analysed class progress and adjusted strategies to maintain growth and learning.
Event safety steward
Showsec
Edinburgh
2021.07 - 2022.08
- Coordinated with other stewards, ensured seamless operation during events.
- Handled conflicts and disputes calmly, resolved issues effectively without disrupting event flow.
- Assisted attendees in locating seats and facilities, enhanced overall attendee experience at events.
- Ensured event safety by conducting thorough risk assessments.
- Maintained crowd control for smooth event progression.
- Achieved effective communication with team members to ensure proper execution of safety protocols.
- Eliminated unauthorised access through effective employee and visitor screening.
Education
Bachelor of Arts - Music
Kingston University
London 08/2024 - 05/2025
Higher National Diploma - Music
Edinburgh College
Edinburgh 09/2022 - 06/2024
Mathematics
Heriot-Watt University
Edinburgh 09/2020 - 05/2022
Skills
- Problem solving
- Emotional intelligence
- Adaptable
- Teamwork
- Attention to detail
- Patience
- Customer service
- Communication
Affiliations
- Snare drummer in the City of Edinburgh Pipe Band.
- Songwriting, with music released on all streaming platforms.
- Hiking/hillwalking.
- Photography.
Accomplishments
Lead drummer of the City of Edinburgh Schools Pipe Band from 2015-2022.
Deputy Head Boy at Boroughmuir High School, 2019/20.
References
References available upon request.
Timeline
Music tutor
South Morningside Primary School
2022.09 - Current
Service and Safety Assistant
M&S
2022.07 - Current
Event safety steward
Showsec
2021.07 - 2022.08
Bachelor of Arts - Music
Kingston University
08/2024 - 05/2025
Higher National Diploma - Music
Edinburgh College
09/2022 - 06/2024
Mathematics
Heriot-Watt University
09/2020 - 05/2022