Gregg Siviter
Kingswinford,West Midlands
Summary
Accomplished professional with expertise in logistical planning, process improvement, and digital marketing. Demonstrates outstanding customer service and effective communication skills, fostering strong customer engagement and relationship management. Adept at leveraging business acumen to drive operational efficiency and enhance customer satisfaction. Committed to continuous improvement and achieving organisational goals.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Hamstead Plant Ltd
Kingswinford, West Midlands
07.2024 - Current
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Led teams to achieve business objectives on time and within budget constraints.
- Streamlined processes to improve and optimise office operations.
- Created a collaborative work environment for positive team dynamics.
Director
Siviter Wargames Ltd
Kingswinford, West Midlands
09.2022 - Current
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Identified and capitalised on growth opportunities in the market.
- Implemented operational changes for improved efficiency.
- Directed team to deliver high-quality customer service.
- Introduced new marketing campaigns, boosted brand image.
- Championed customer-centric approach, enhancing overall service delivery and satisfaction.
Assistant Branch Manager
OCL Kingswinford Ltd
Kingswinford, West Midlands
03.2020 - 07.2024
- Increased new business connections and revenue generation opportunities by improving networking strategies.
- Handled high-value accounts, ensuring maximum client satisfaction.
- Improved branch efficiency by streamlining administrative processes.
- Represented business in negotiations with external partners.
- Conducted weekly meetings to discuss branch performance and targets.
- Identified market demands and consumer trends to increase customer base and retention rates.
- Assisted in staff training programmes for better skill development.
- Coached and mentored junior staff to maximise finance department capabilities.
- Fostered strong relationships with customers, influencing loyalty and retention.
- Maintained daily operations, ensuring smooth workflow.
- Dealt with customer complaints, enhancing satisfaction levels.
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
Internal Sales Executive
ERF Electrical Ltd
Wolverhampton, West Midlands
10.2018 - 03.2020
- Maximised profitability by identifying risks and opportunities and recommending adequate margin adjustments.
- Maintained contact with customers throughout sales and pre-delivery process.
- Cultivated a professional image while representing the company at trade events.
- Maintained strong relationships with key accounts to ensure ongoing business.
- Established and maintained positive, profitable client relationships through superb communication.
- Responded promptly to customer inquiries, improving brand reputation.
- Managed high volume of inbound sales calls for improved productivity.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
Assistant Branch Manager
TG Builders Merchant
Bridgnorth, Shropshire
09.2016 - 10.2018
- Secured new clients and supported B2B business development.
- Strengthened inter-departmental communication for better task coordination.
- Dealt with customer complaints, enhancing satisfaction levels.
- Identified new business opportunities for increased market share.
- Collaborated with team to enhance customer service experience.
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
- Developed strategies to increase profits and cost savings.
- Represented business in negotiations with external partners.
- Maintained daily operations, ensuring smooth workflow.
- Assisted in staff training programmes for better skill development.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered services to customer locations within target timeframes.
Internal Sales Executive
OCL Kingswinford
Kingswinford, West Midlands
02.2011 - 09.2016
- Increased client satisfaction by proactively addressing and resolving customer queries.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Articulated product features and specifications in customer-centric language based on their priorities.
- Responded promptly to customer inquiries, improving brand reputation.
- Generated new leads and opportunities to maximise revenue.
- Managed high volume of inbound sales calls for improved productivity.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Cultivated a professional image while representing the company at trade events.
Education
Certificate of Higher Education - Law
Nottingham Trent University
Nottingham 09.2009 - 07.2010
Access To Higher Education Diploma - Mixed
Stourbridge College
Stourbridge, Dudley 09.2007 - 07.2009
Certificate In Business & Communication Studies - Business
Stourbridge College
Stourbridge, Dudley 09.2005 - 07.2006
GCSEs - Maths, English, Double Science & Others
Summerhill School
Kingswinford 09.1999 - 07.2004
Skills
- Logistical planning
- Process Improvement
- Outstanding customer service
- Effective communication
- Customer engagement
- Digital marketing
- Customer relationship management
- Business acumen
Affiliations
- Tabletop Wargaming
- World Travel
- Console Gaming
Languages
German
Beginner
References
References available upon request.
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Operations Manager
Hamstead Plant Ltd
07.2024 - Current
Director
Siviter Wargames Ltd
09.2022 - Current
Assistant Branch Manager
OCL Kingswinford Ltd
03.2020 - 07.2024
Internal Sales Executive
ERF Electrical Ltd
10.2018 - 03.2020
Assistant Branch Manager
TG Builders Merchant
09.2016 - 10.2018
Internal Sales Executive
OCL Kingswinford
02.2011 - 09.2016
Certificate of Higher Education - Law
Nottingham Trent University
09.2009 - 07.2010
Access To Higher Education Diploma - Mixed
Stourbridge College
09.2007 - 07.2009
Certificate In Business & Communication Studies - Business
Stourbridge College
09.2005 - 07.2006
GCSEs - Maths, English, Double Science & Others
Summerhill School
09.1999 - 07.2004
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