Gregers Emmering
Hinckley
Summary
Highly skilled customer care agent with more than 7 years of experience, across various positions, such as Motorola, and RS-Components.
Quick to learn new systems, and adapt to company specific procedures. Takes pride an job well done, and willing to go that extra mile when needed
Overview
16
16
years of professional experience
11
11
years of post-secondary education
Work history
Phone Consultant
Motorola
Hinkley , Leicestershire
11.2021 - 04.2025
- Troubleshooting of Motorola phones
- Order/refund processing
- Repair processing
- Documenting customer interactions
- Helping customers via chat, mail, and over the phone phone
Customer Care Assistant
McDonald's
Hinckley, Leicestershire
11.2019 - 06.2021
- Greet and assist customers
- Keep dining area clean and tidy
- Keep facilities clean and tidy
- Assist kitchen crew
Technical sales advisor
RS Components
Copenhagen, Denmark
01.2017 - 07.2019
- B2B technical product support from 500.000+ products via mail, live-chat and phone for Scandinavia: Norway, Sweden, and Denmark.
- Order processing in SAP on contact level
- Internal technical product training from our suppliers
Home assistant
Meridian Care Provider
Hinckley , Leicestershire
09.2019 - 12.2019
- Assist people in need of care.
- These tasks are very different from person to person, as every individual is unique and has very different level of independence.
Project engineer
Copenhagen Metro Cityring
Ørestad, Denmark, Copenhagen Area
04.2011 - 06.2014
- Approval design of metro
- Scrutiny tender documents, verify compliance and loopholes
- Conducting cost analysis on sub projects
- Onsite visual inspection
- Education in current Metro designing
- Verify chosen compliance of chosen materials and procedures
Project engineer
Schneider Electric, Denmark
Herlev, Denmark, Copenhagen Area
08.2011 - 12.2011
- Product advisory for end customers
- B2B advisory for companys
- Order processing in SAP
- Supply chain, ensure delivery to customer
- Sales of high current circuit breakers, transformers
- Equipping of switchgear on order
Engineer intern
Power distribution company
Kerteminde, Denmark
01.2009 - 07.2009
- Mapping of low voltage, 0,4kV lines and hubs
- Mapping of low voltage, 0,4kV substations
- Educated in grid architecture, and company design procedures
Education
B.Sc. - Electrical & Electronical Engineering
DTU
Denmark 08.2005 - 07.2010
A-Levels - Maritime education
Esbjerg Maritime Academy
Esbjerg, Denmark 08.2001 - 06.2004
A-Levels - College degree
Technical college
Aarhus, Denmark 07.1998 - 06.2001
Skills
- Good at communication in clear, unambiguous terms
- Good at solving problems
- Excellent at meeting customers needs
- Meticulous
- Thorough
- International founded
Languages
Danish – native tongue
Swedish – good
English – very good
Affiliations
- Train signalling systems
- Theatre sound systems / operation
Interests
Sound tech at theaters. Currently volunteering at Concordia Theatre, Hinckley
Personal
44 years, lives in Hinckley, non-smoker, driver’s license for car
Timeline
Phone Consultant
Motorola
11.2021 - 04.2025
Customer Care Assistant
McDonald's
11.2019 - 06.2021
Home assistant
Meridian Care Provider
09.2019 - 12.2019
Technical sales advisor
RS Components
01.2017 - 07.2019
Project engineer
Schneider Electric, Denmark
08.2011 - 12.2011
Project engineer
Copenhagen Metro Cityring
04.2011 - 06.2014
Engineer intern
Power distribution company
01.2009 - 07.2009
B.Sc. - Electrical & Electronical Engineering
DTU
08.2005 - 07.2010
A-Levels - Maritime education
Esbjerg Maritime Academy
08.2001 - 06.2004
A-Levels - College degree
Technical college
07.1998 - 06.2001