Gregers Emmering
Hinckley
Summary
Highly skilled customer care agent with more than 7 years of experience, across various positions, such as Motorola, and RS-Components.
Quick to learn new systems, and adapt to company specific procedures. Takes pride an job well done, and willing to go that extra mile when needed
Overview
16
16
years of professional experience
11
11
years of post-secondary education
Work history
Phone Consultant
Motorola
Hinkley , Leicestershire
2021.11 - 2025.04
- Troubleshooting of Motorola phones
- Order/refund processing
- Repair processing
- Documenting customer interactions
- Helping customers via chat, mail, and over the phone phone
Customer Care Assistant
McDonald's
Hinckley, Leicestershire
2019.11 - 2021.06
- Greet and assist customers
- Keep dining area clean and tidy
- Keep facilities clean and tidy
- Assist kitchen crew
Technical sales advisor
RS Components
Copenhagen, Denmark
2017.01 - 2019.07
- B2B technical product support from 500.000+ products via mail, live-chat and phone for Scandinavia: Norway, Sweden, and Denmark.
- Order processing in SAP on contact level
- Internal technical product training from our suppliers
Home assistant
Meridian Care Provider
Hinckley , Leicestershire
2019.09 - 2019.12
- Assist people in need of care.
- These tasks are very different from person to person, as every individual is unique and has very different level of independence.
Project engineer
Copenhagen Metro Cityring
Ørestad, Denmark, Copenhagen Area
2011.04 - 2014.06
- Approval design of metro
- Scrutiny tender documents, verify compliance and loopholes
- Conducting cost analysis on sub projects
- Onsite visual inspection
- Education in current Metro designing
- Verify chosen compliance of chosen materials and procedures
Project engineer
Schneider Electric, Denmark
Herlev, Denmark, Copenhagen Area
2011.08 - 2011.12
- Product advisory for end customers
- B2B advisory for companys
- Order processing in SAP
- Supply chain, ensure delivery to customer
- Sales of high current circuit breakers, transformers
- Equipping of switchgear on order
Engineer intern
Power distribution company
Kerteminde, Denmark
2009.01 - 2009.07
- Mapping of low voltage, 0,4kV lines and hubs
- Mapping of low voltage, 0,4kV substations
- Educated in grid architecture, and company design procedures
Education
B.Sc. - Electrical & Electronical Engineering
DTU
Denmark 2005.08 - 2010.07
A-Levels - Maritime education
Esbjerg Maritime Academy
Esbjerg, Denmark 2001.08 - 2004.06
A-Levels - College degree
Technical college
Aarhus, Denmark 1998.07 - 2001.06
Skills
- Good at communication in clear, unambiguous terms
- Good at solving problems
- Excellent at meeting customers needs
- Meticulous
- Thorough
- International founded
Languages
Danish – native tongue
Swedish – good
English – very good
Affiliations
- Train signalling systems
- Theatre sound systems / operation
Interests
Sound tech at theaters. Currently volunteering at Concordia Theatre, Hinckley
Personal
44 years, lives in Hinckley, non-smoker, driver’s license for car
Timeline
Phone Consultant
Motorola
2021.11 - 2025.04
Customer Care Assistant
McDonald's
2019.11 - 2021.06
Home assistant
Meridian Care Provider
2019.09 - 2019.12
Technical sales advisor
RS Components
2017.01 - 2019.07
Project engineer
Schneider Electric, Denmark
2011.08 - 2011.12
Project engineer
Copenhagen Metro Cityring
2011.04 - 2014.06
Engineer intern
Power distribution company
2009.01 - 2009.07
B.Sc. - Electrical & Electronical Engineering
DTU
2005.08 - 2010.07
A-Levels - Maritime education
Esbjerg Maritime Academy
2001.08 - 2004.06
A-Levels - College degree
Technical college
1998.07 - 2001.06