Greg Merrick
Warminster,Wiltshire
Summary
Results-driven professional with expertise in clear communication, leadership, and management, complemented by a strong background in system implementation and maintenance. Demonstrates exceptional process improvement capabilities and time-critical decision-making skills to optimise operations and drive efficiency. Adept at relationship management, fostering collaboration to achieve organisational goals while maintaining high standards of performance. Committed to leveraging skills and experience to contribute to impactful projects and long-term success.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
Work history
Software Engineer
Touchstone Residential Property Management
Bath
2024.12 - 2026.03
- Managing multiple software for the business to ensure operational teams have the right tools
- Updating CRM and other software tools to improve efficiency
- Automating business process where possible
Systems Project Lead
Touchstone Residential Property Management
Bath
2023.04 - 2024.12
- Managing the implementation of Salesforce between Touchstone and our IT team
- Writing and inputting into key design documents for the project
- Presenting back to the leadership team with key decisions on implementation
- Engaging with third party suppliers to move the project forward
- Engaging with the business to keep stakeholders informed
- Mapping business processes to project design
Systems Manager
Touchstone Residential Property Management
Bath
2021.06 - 2023.04
- Managing support desk staff and training them on the various systems they work on
- Meeting with clients and external suppliers to speak about integration of technologies or any changes the client may want
- Taking on larger projects of implementations of new systems
- Maintaining system integrity
- Getting involved with leadership meetings and business decisions
- Completed a business wide change to SharePoint Online
- Implemented system upgrades to CRM and server security
- Conducted staff training sessions on new software applications, increased adoption rates across departments.
- Secondary data officer to the business to ensure the business carried out activities in line with GDPR.
Systems Administrator
Touchstone Residential Property Management
Bath
2017.09 - 2021.06
- Responsible for maintaining multiple systems across the business and ensuring users can access these systems
- Implement new processes to benefit operational time
- Work with third party suppliers to resolve issues and improve operational processes
- Manage small projects to implement new processes and systems
- Arranged meetings with clients to resolve queries on systems we use
- Completed user guides for various processes
Client Advisor
Good Energy
Chippenham
2014.09 - 2017.08
- Work with excel to process large amounts of data and create reports for clients
- Created Macros on excel using VBA coding in order to make daily tasks easier as well as create reporting sheets for managers to view figures
- Communicate with clients by email, phone calls and some face to face meetings to resolve queries
- Proactively talk to clients and arrange meetings to discuss any queries they may have
- Involved in development of IT systems which allowed for the automation of external data being submitted on to our internal database
- Processed meter readings through data managers and portals
- Negotiate terms of contract with clients and communicate to legal team
- Created a report for management to track switch applications
Education
Level 3 Leadership & Management Apprenticeship - Leadership
DBC Training
Online 2021.01 - 2022.07
A-Levels -
Hayesfield Sixth Form
Bath 2009.01 - 2011.01
BSc (Hons) - Live and Studio Sound
Southampton Solent University
Southampton 2011.01 - 2013.01
GCSEs -
St.Marks Secondary School
Bath 2003.01 - 2009.01
Skills
- Clear communication skills
- Leadership and management
- System implementation
- System maintenance
- Process improvement expertise
- Time-critical decision making
- Relationship Management
Affiliations
- Photography
- Playing Bass
- Watching rugby
- Formula 1
- Music production
References
References available upon request.
Timeline
Software Engineer
Touchstone Residential Property Management
2024.12 - 2026.03
Systems Project Lead
Touchstone Residential Property Management
2023.04 - 2024.12
Systems Manager
Touchstone Residential Property Management
2021.06 - 2023.04
Level 3 Leadership & Management Apprenticeship - Leadership
DBC Training
2021.01 - 2022.07
Systems Administrator
Touchstone Residential Property Management
2017.09 - 2021.06
Client Advisor
Good Energy
2014.09 - 2017.08
BSc (Hons) - Live and Studio Sound
Southampton Solent University
2011.01 - 2013.01
A-Levels -
Hayesfield Sixth Form
2009.01 - 2011.01
GCSEs -
St.Marks Secondary School
2003.01 - 2009.01