Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organised and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
7
7
years of professional experience
Work History
Operations Manager
EQUANS
MANCHESTER
05.2021 - Current
Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Working with commercial and account support to ensure accountability on profit and loss and ensure all works are final accounted to the client within agreed time.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Developed key performance indicators to measure effectiveness of operational processes but also to reduce costs within delivering services to a quality standard.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Supported the account on ascertaining further project work streams through successful implementation of a minor works team.
Technical Manager
EQUANS
Greater Manchester , North West
09.2017 - 05.2021
Managed a team of engineers and schedulers for implementation of planned preventative maintenance tasks and statutory remedial works within the service level agreements.
Reviewed all aspects of technical maintenance and ensure the correct course of action is to be taken.
Where required support on project handovers ensuring the correct maintenance regime is in place for the operational delivery.
Manage internal and external relationships including Client, local authorities, service providers and statutory bodies.
Co-ordinate with other internal service lines to share knowledge and create alignment in service delivery.
Co-ordinate the production of performance reports, carry out analysis of the results and take appropriate action to ensure continuous improvement is achieved.