Greg Hurrell
Greenock,Inverclyde
Summary
Optimistic individual with highly relevant skills in communication and organisation, coupled with proficiency in administration and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations.
Overview
7
7
years of professional experience
19
19
years of post-secondary education
Work History
Digital Service Agent
OVO Energy
Glasgow, Glasgow City
09.2023 - Current
- Managed customer queries for better understanding of products and services.
- Maintained high standards of professionalism whilst dealing with complex situations.
- Coordinated with team members for superior customer service delivery.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
- Offered prompt solutions to maintain customer satisfaction.
- Collaborated with other agents to deliver consistent service across various platforms.
Customer Service Agent
Webhelp
Glasgow, Glasgow City
08.2018 - 08.2023
- Improved customer satisfaction by efficiently resolving complaints and issues.
- Increased repeat business through exceptional customer service skills.
- Resolved technical issues to improve customer experience.
- Assisted customers in navigating company website, enhanced user experience.
- Utilised product knowledge to provide accurate information to customers.
- Developed relationships with clients for increased loyalty and retention.
- Became a Senior Advisor, helping the wider team with quality, knowledge gaps and business updates.
Education
Scottish Qualifications Certificate - NC Administration
James Watt College
Greenock 01.2012 - 06.2012
Scottish Qualifications Certificate - NC Technical Support
James Watt College
Greenock 08.2012 - 06.2013
GCSEs - English
St. Columba's High School
Greenock 08.2004 - 06.2010
GCSEs - Mathematics
St. Columba's High School
Greenock 08.2004 - 06.2010
GCSEs - Administration
St. Columba's High School
Greenock 08.2004 - 06.2010
Skills
- Effective communication
- Problem solver
- Creative
- Reliable
- Adaptable
- Detail oriented
- Strong organisational skills
- Willingness to learn
Timeline
Digital Service Agent
OVO Energy
09.2023 - Current
Customer Service Agent
Webhelp
08.2018 - 08.2023
Scottish Qualifications Certificate - NC Technical Support
James Watt College
08.2012 - 06.2013
Scottish Qualifications Certificate - NC Administration
James Watt College
01.2012 - 06.2012
GCSEs - English
St. Columba's High School
08.2004 - 06.2010
GCSEs - Mathematics
St. Columba's High School
08.2004 - 06.2010
GCSEs - Administration
St. Columba's High School
08.2004 - 06.2010
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