Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Greg Demkowicz

Auchnagatt

Summary

Accomplished professional with over a decade of expertise in customer service and customer relationship management. Demonstrates proficiency in Microsoft Office and scheduling, ensuring efficient operations and client satisfaction. Experienced in aftersales support, with additional skills in delivery driving and warehouse management. Committed to leveraging extensive experience to enhance organisational efficiency and customer engagement.

Overview

16
16
years of professional experience

Work history

Delivery Driver - Customer Adviser

B&Q
Aberdeen
03.2024 - Current
  • Loading and unloading goods safely and efficiently into delivery vehicles, ensuring proper packing and securing of items.
  • Making timely and accurate deliveries to various locations, ensuring items are delivered in good condition.
  • Receiving shipments, picking, packing and storing orders for future deliveries.
  • Organising and storing goods in designated areas, moving stock using equipment like articulated forklift and power pallet trucks.
  • Working with colleagues and team leaders to coordinate tasks and address issues.
  • Assisting customers.
  • Assisting in warehouse organisation to streamline packing process.

Career Break

Full time carer for a family member
06.2023 - 01.2024

Inventory Manager

Stonehouse Sales and Lettings
Aberdeen
11.2022 - 06.2023
  • Managing a team of inventory clerks
  • Staff training and rota planning
    Delivering property move-in and move-out reports. Accounting for damages/shortages, valuations.
  • Responding to queries from tenants and landlords
  • Preparing and reviewing operational reports
  • Delivering KPIs

Administrator

Geraghty Gibb Property Management
Aberdeen
08.2021 - 11.2022
  • Providing administrative support to the Management
  • Manage a portfolio of properties, maximising fee income as well as minimising arrears
  • Ensure safety compliance is adhered to at all times and all certificates as up-to date
  • Dealing with maintenance requests and contractor requirements quickly and efficiently
  • Dealing with all aspects of the administration of the property
  • Bank reconciliation, processing landlord statements, processing bank payments
  • Providing exemplary customer service to clients and tenants alike

Sole Trader

Self Employed
Aberdeenshire
07.2020 - 11.2022
  • Providing property move-in and move-out inventory reports to local property letting businesses.
  • Accounting for shortages/damages.
  • Valuations.
  • Creating property marketing materials – photographs, videos, virtual walk-through tours

Operations Manager

WB Jamieson
Aberdeen
04.2018 - 10.2020
  • Overall responsibility for short and long term project planning and organising of all resources
  • When appropriate, providing operational cover for absent Managing Director
  • Assisting Managing Director in day-to-day coordination and management of operational activities
  • Providing administrative support to Managing Director as a main point of contact
  • Developing and managing a team of installers, subcontractors and warehouse operatives
  • Managing and driving several key accounts
  • Communicating daily with suppliers regarding status of the purchases and deliveries
  • Managing incoming work orders and resolve any material shortages before releasing work to the team
  • Providing extensive diary management and work scheduling
  • Processing and maintaining a database of purchase orders and invoices
  • Procurement of goods and services
  • Providing superior customer service while handling inbound calls for order placement and product inquiry
  • Driving repeat business by providing an excellent service, accurate and thorough product and service knowledge to customers

Administration Partner

John Lewis Partnership
Aberdeen
05.2009 - 02.2018
  • Controlling all administrative elements of the product services operation
  • Processing and managing records of orders
  • Procurement of products and services
  • Resourcing and scheduling of appointments
  • Invoicing, accounting and financial administration
  • After sales and customer service
  • Word processing letters and invoices
  • Maintaining user access control for various web applications and software used in the department
  • Performance management of contractors
  • Cash handling
  • Processing personal finance applications
  • Training new staff also providing coaching and feedback meetings
  • Maintaining health and safety records for the department
  • Tailoring services and selected products to meet customers’ needs and expectation

Education

A-Levels -

Technical School of Hotel Industry
Gliwice, Poland
09/1997 - 06/2002

Skills

  • Customer Service (10 years)
  • Microsoft Office (10 years)
  • Customer Relationship Management (10 years)
  • Delivery driver experience (1 year)
  • Warehouse experience (1 year)
  • Scheduling (10 years)
  • Procurement (10 years)
  • Aftersales (10 years)

Affiliations

  • DIY. Travel and tourism. Thea Reading. IT.

Languages

English
Fluent
Polish
Native

Timeline

Delivery Driver - Customer Adviser

B&Q
03.2024 - Current

Career Break

Full time carer for a family member
06.2023 - 01.2024

Inventory Manager

Stonehouse Sales and Lettings
11.2022 - 06.2023

Administrator

Geraghty Gibb Property Management
08.2021 - 11.2022

Sole Trader

Self Employed
07.2020 - 11.2022

Operations Manager

WB Jamieson
04.2018 - 10.2020

Administration Partner

John Lewis Partnership
05.2009 - 02.2018

A-Levels -

Technical School of Hotel Industry
09/1997 - 06/2002

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