Greg Barker

Melbourne ,,Victoria

Summary

Motivated and customer-focused hospitality professional with experience in fast-paced and fine dining environments. Proven ability to deliver exceptional guest experiences through strong communication, attention to detail, and a proactive approach. Experienced in supervising teams, coordinating service, and maintaining high operational standards under pressure. Possesses in-depth knowledge of food and beverage service, with the ability to confidently engage with customers and enhance their overall dining experience. Reliable, adaptable, and committed to consistently delivering high-quality service.

Overview

years of professional experience

Work history

Head Waiter / Supervisor

Australian Venue Company - J.B. O'Reilly's

West Leederville, Western Australia

05.2025 - 07.2025

Oversaw daily front-of-house operations as Head Waiter, taking responsibility for service flow, table allocation, and overall guest experience.
Took a hands-on leadership role during busy service periods, guiding staff, making real-time decisions, and ensuring efficiency under pressure.
Handled customer feedback and resolved issues professionally, maintaining high satisfaction levels and a positive dining atmosphere.
Demonstrated strong product knowledge of food and beverages to upsell, advise guests confidently, and contribute to an elevated dining experience.

Bistro Supervisor

Australian Venue Company - The Gardiner Hotel

Malvern, Victoria

11.2024 - 03.2025

Coordinated and supervised daily bistro operations, ensuring smooth service flow, high standards, and consistently positive customer experiences.
Delivered exceptional customer service by maintaining a proactive approach, resolving issues efficiently, and contributing to strong team reviews and guest satisfaction.
Developed extensive knowledge of the food and wine menu to confidently advise customers, answer queries, and enhance the overall dining experience.
Managed service at the pass and during functions, ensuring clear communication between kitchen and front-of-house staff, accurate table delivery, and seamless event execution.

Floor Operative

Rarebreed Dining - The Corn Stores

Reading, England

09.2021 - 08.2023

Delivered a high standard of customer service in a fine dining environment, maintaining a customer-first approach by being friendly, attentive, and proactive at all times.
Developed in-depth knowledge of the food and wine menu to confidently explain dishes, make recommendations, and enhance the overall guest experience.
Worked closely with team members to coordinate service efficiently, demonstrating strong teamwork and communication skills during busy periods.
Adapted quickly in a fast-paced setting, effectively multitasking while maintaining attention to detail and consistently high service standards.

Education

Business Management & Entrepreneurship Degree - Grade 2:1

University of Reading

/2020 - /2024

Skills

Exceptional customer service & guest experience management
Leadership and team coordination
Strong communication and active listening

Food & beverage knowledge (including wine service)
Ability to perform under pressure in fast-paced environments
Problem-solving and proactive decision-making

Timeline