Greg Barker
Newbury,West Berkshire
Summary
I’m a Business Management graduate with strong experience in customer-facing roles, team support and fast-paced commercial environments. My background across hospitality supervision, customer service at Enterprise, and outreach at Kooth has strengthened my ability to communicate clearly, build relationships quickly, and handle challenging situations with confidence and professionalism. I’m motivated by delivering excellent service, developing people and creating positive customer experiences. I bring a calm, organised and down-to-earth approach, and I’m now looking to apply my leadership potential and people skills within a dynamic retail management environment.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Head of Customer Enablement
Attain IP
Newbury
09.2025 - Current
- Engage daily with clients, identifying their needs and clearly communicating how our solutions add value to their business.
- Build and maintain strong professional relationships, adapting communication style to different customers and stakeholders.
- Manage challenging or sensitive conversations with confidence and professionalism, ensuring a positive customer experience.
- Work effectively within a fast-paced startup environment, showing adaptability, initiative and strong problem-solving skills.
- Strengthen commercial awareness, communication and rapport-building through consistent client-facing responsibilities.
Front of House Supervisor
Australian Venue Company
Melbourne
11.2024 - 08.2025
- Led and supported a front-of-house team during high-volume periods, ensuring smooth operations and consistent service standards.
- Managed customer enquiries and complaints with professionalism and confident problem-solving, maintaining a positive guest experience.
- Developed strong communication and people-management skills through daily face-to-face interaction with diverse customers and staff.
- Adapted quickly to changing demands, using initiative to keep service running efficiently and resolve issues on the spot.
Sales Development Representative
Kooth Work
London (Internship)
02.2023 - 08.2023
- Engaged daily with HR and wellbeing stakeholders, building strong professional relationships and understanding organisational needs.
- Clearly communicated the value of Kooth’s platform, tailoring messaging to different audiences and confidently presenting solutions.
- Handled sensitive or complex conversations with professionalism, ensuring trust and maintaining a high standard of customer engagement.
Management Trainee
Enterprise Rent-A-Car
Basingstoke (Internship)
07.2022 - 12.2022
- Worked collaboratively with colleagues to manage fast-paced daily operations, ensuring efficiency and high service standards during peak periods.
- Handled challenging customer issues with confidence and professionalism, delivering fair resolutions while protecting the company’s reputation and policies.
- Supported customers through unexpected problems, providing clear communication and maintaining a positive customer experience under pressure..
Education
Bachelor of Science - Business Management & Entrepreneurship: Grade 2:1
University of Reading
Reading, England 09.2020 - 09.2024
GCSEs & A-Levels -
Park House School
Newbury /2013 - /2020
Skills
- Strong communication and interpersonal skills
- Ability to build quick rapport with customers and colleagues
- Confident handling of challenging situations and customer issues
- Calm, professional decision-making under pressure
- Effective conflict resolution and problem-solving
- Strong teamwork with emerging leadership capability
- Adaptability in fast-paced, dynamic environments
- Organised and able to manage multiple priorities effectively
- Commercial awareness gained from customer-facing and sales environments
- Proactive approach to learning, improvement and taking initiative
- Reliable, responsible and committed to delivering high service standards
- Motivated to drive positive outcomes for customers, teams and the business
Timeline
Head of Customer Enablement
Attain IP
09.2025 - Current
Front of House Supervisor
Australian Venue Company
11.2024 - 08.2025
Sales Development Representative
Kooth Work
02.2023 - 08.2023
Management Trainee
Enterprise Rent-A-Car
07.2022 - 12.2022
Bachelor of Science - Business Management & Entrepreneurship: Grade 2:1
University of Reading
09.2020 - 09.2024
GCSEs & A-Levels -
Park House School
/2013 - /2020