GREG ALETOR
Llanelli,Carmarthenshire
Summary
Detail-oriented professional with over ten years of experience in requirements gathering, process optimization, and data-driven decision-making. Demonstrates a proven track record of effectively bridging the gap between business objectives and technical solutions within Agile environments. Possesses exceptional communication skills and a strong commitment to driving digital transformation initiatives and fostering continuous organizational improvement.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Business Analyst
Worldwide Analyteeqs Ltd
Llanelli, Carmarthenshire
03.2025 - Current
- Led requirements-gathering workshops with cross-functional teams
- Communicated complex technical concepts to non-technical stakeholders, ensuring 100% alignment across departments.
- Ensured accurate documentation of all business requirements, aiding seamless project flow .
- Produced detailed reports to aid in key decision-making processes.
Customer Service Manager
United Bank for Africa Plc
Katsina, Nigeria
06.2017 - 01.2023
- Ensured all customer inquiries and complaints were resolved with empathy.
- Strategically drove customer feedback to help guide business process improvement.
- Regularly provided training to a team of 40 on the organization's operating procedures, products, and services.
- Provided robust accounting support to the organization by managing books like accounts receivable, accounts payable, payroll and expense processing.
- Daily motivated and managed the team to deliver excellent customer service, which resulted in a consistent 98% customer satisfaction rating in polls.
- Ensured the optimal use of human and material resources by managing a robust quality control system that monitored and measured performance at all levels.
Personnel training and Cash Officer
United Bank for Africa Plc
Katsina, Nigeria
11.2012 - 05.2017
- Managed the cash and teller unit of the company to ensure that all cash transactions of customers and personnel are handled quickly and efficiently.
- Used Finacle-10X and Teller-world applications to record information regarding all transactions in the computer.
- Provided support to the Branch Operations Manager and helped solve problems and handle customer concerns.
- Managed all cash requirements for branch efficiently and ensured that there was adequate cash for business operations.
- Reviewed all ledgers to ensure 100% General Ledger integrity.
- Prepared and submitted General Ledger report weekly to senior management.
- Ensured that branch's Automated Teller Machines performed optimally by providing adequate cash and promptly resolving technical issues.
- Consistently attained a minimum of 98% uptime for all Automated Teller Machines at branch.
Customer Relations Officer
United Bank for Africa Plc
Katsina, Nigeria
12.2010 - 10.2012
- Provided information regarding products and services and took orders via inbound calls from customers.
- Applied strong interpersonal skills and adept conflict resolution techniques in resolving customer issues.
- Created customer loyalty resulting in improved sales by providing exceptional service consistently.
- Daily seized opportunities to cross-sell company products thereby increasing overall sales at branch by about 80%.
- Provided prompt and useful information to customers and assisted customers by answering their questions and resolving disputes.
- Managed customer expectations by applying forward-thinking strategies aimed at resolving concerns and addressing needs.
Funds Transfer Officer
United Bank for Africa Plc
Katsina, Nigeria
12.2008 - 11.2010
- Provided useful insight to existing clients on the status of their investments by studying prevailing market trends. This was aimed at helping clients make informed decisions.
- Strengthened the portfolio of nearly 30 clients by about 80% by helping to identify, recommend and process investments in Treasury Bills and Term Deposits.
- Processed Manager's Cheques, intra-bank and inter-bank funds transfer at branch. This was done consistently with tremendous efficiency.
- Functioned as Clearing Officer for the branch, processing an average of 30 instruments daily.
- Provided support to the Branch Operations Manager on daily operational functions.
Education
Master of Science - Management (Business Analytics)
Swansea University
Swansea, United Kingdom 01.2023 - 03.2024
Master of Business Administration - Finance and Investments
Bayero University Kano
Kano, Nigeria 04.2014 - 05.2019
Bachelor of Engineering - Chemical Engineering
University of Benin
National Diploma - Chemical Engineering
Kaduna Polytechnic
West African Examinations Council (WAEC) - Senior Secondary School Certificate Examination
Labayi International School
Kaduna, KDSkills
- Requirements Gathering & Documentation (BRDs, User Stories, Use Cases)
- Business Process Modeling (Visio/Lucidchart user)
- Analytical & Critical Thinking (Root cause analysis, problem-solving)
- Stakeholder Management & Communication (Workshops, presentations)
- Technical & Data Literacy (Familiar with SQL and Power BI)
- Solution Design & Process Improvement (Lean methodologies, automation)
Custom
FELLOW, Chartered Institute of Finance and Control of Nigeria (CIFCON)
References
References available upon request.
Timeline
Business Analyst
Worldwide Analyteeqs Ltd
03.2025 - Current
Master of Science - Management (Business Analytics)
Swansea University
01.2023 - 03.2024
Customer Service Manager
United Bank for Africa Plc
06.2017 - 01.2023
Master of Business Administration - Finance and Investments
Bayero University Kano
04.2014 - 05.2019
Personnel training and Cash Officer
United Bank for Africa Plc
11.2012 - 05.2017
Customer Relations Officer
United Bank for Africa Plc
12.2010 - 10.2012
Funds Transfer Officer
United Bank for Africa Plc
12.2008 - 11.2010
Bachelor of Engineering - Chemical Engineering
University of Benin
National Diploma - Chemical Engineering
Kaduna Polytechnic
West African Examinations Council (WAEC) - Senior Secondary School Certificate Examination
Labayi International School
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