Greeshma Raveendran
London
Summary
Medically trained and currently pursuing a Master's in Public Health in the UK, with one year of full-time experience in both administrative and clinical roles. Skilled in handling front desk operations, appointment scheduling, patient communication, and record management. Expert in interacting with diverse individuals in high-paced environments, both in hospitals and community settings. Currently volunteering in the UK and seeking part-time roles to gain relevant local work experience in administrative or support positions.
Overview
2
2
years of professional experience
Work history
Clinical Administrator
Punarjani Integrated Health Care
India
05.2024 - 12.2024
- Greeted and assisted an average of 50+ outpatients daily, ensuring a friendly and efficient front-desk experience.
- Managed 30+ daily appointment bookings across departments, including consultation, therapy procedures, and inpatient admissions.
- Maintained and updated electronic and printed patient records using hospital management software, ensuring accuracy for over 200 active patients.
- Handled internal communication and coordination between 5+ departments, including Ayurveda, pharmacy, lab, front desk, and inpatient wards.
- Logged and filed documentation such as vitals charts, treatment charts, admission records, and discharge summaries for up to 25 inpatients per month.
- Kept documentation for 20–30 monthly medical insurance cases, including claim forms and extension records for patient stays of 7 to 21 days.
- Responded to 40–50 enquiry calls daily, scheduling appointments, providing information, and redirecting to the appropriate staff.
- Ensured cleanliness and organisation of reception area and outpatient desk, contributing to a professional and welcoming atmosphere.
Resident Medical Officer
AyurSoul - The World of Wellness
India
01.2024 - 04.2024
- Did daily appointment scheduling for over 10+ international and local patients, ensuring smooth consultation and therapy sessions.
- Provided a warm, informative, and professional welcome to clients, maintaining front desk decorum in a wellness and hospitality-focused
- Operated 50+ daily enquiry and follow-up calls, offering information on treatments, availability, and follow-up schedules.
- Retained written and digital patient records, including treatment plans, dietary recommendations, vitals logs, and follow-up documentation.
- Took consultation sessions, educating patients (mostly from Western countries) about traditional Ayurvedic procedures and lifestyle modifications.
- Coordinated a team of 8 staff members via calls and WhatsApp groups during peak times, ensuring seamless service delivery.
- Supported certificate training sessions by assisting in class arrangements and providing admin support for course documentation.
- Assured a clean, welcoming, and organised reception area, in line with wellness centre standards and patient expectations.
Intern
Mannam Ayurveda Co-operative Medical College
India
01.2023 - 01.2024
- Recorded and updated medical data for 70+ outpatients daily, ensuring accuracy in vitals, treatment notes, and follow-up instructions.
- Participated in daily ward rounds with senior doctors, engaging in the care of over 60 inpatients, observing diagnosis, management plans, and patient communication.
- Assisted in the preparation of case files, discharge summaries, vitals charts, treatment charts, and progress reports.
- Supported patient and bystander education on lifestyle diseases, seasonal illnesses, geriatrics, and diet through one-on-one discussions and group sessions.
- Organised 5 community medical camps on public health themes such as monsoon-related diseases, geriatric care, vision screening, and women’s health.
- Contributed to patient care during 2 night duties per month, managing basic clinical tasks, monitoring vitals, and ensuring continuity of care.
Education
Masters - Public Health
City St George's, University of London
London 01.2025 -
Bachelors - Ayurvedic Medicine
Mannam Ayurveda Co-operative Medical College
India 11.2017 - 01.2024
Skills
- Customer Service & Patient Interaction
- Appointment Scheduling & Coordination
- Front Desk & Administrative Support
- Clear Verbal & Written Communication
- Organisation & Multitasking
- Team Collaboration & Issue Escalation
Affiliations
- Reflective Journaling - Wrote to enhance self-awareness and improve written communication and reflection skills.
- Freestyle Dance – Engage in regular freestyle dance sessions to support creativity, physical health, and public confidence.
- Ephemera Collecting – Collect everyday printed items such as tickets, wrappers, and invitations, reflecting a strong interest in memory, design, and cultural narratives.
Languages
English
Advanced (C1)
Hindi
Native
Malayalam
Native
Tamil
Fluent
Timeline
Masters - Public Health
City St George's, University of London
01.2025 -
Clinical Administrator
Punarjani Integrated Health Care
05.2024 - 12.2024
Resident Medical Officer
AyurSoul - The World of Wellness
01.2024 - 04.2024
Intern
Mannam Ayurveda Co-operative Medical College
01.2023 - 01.2024
Bachelors - Ayurvedic Medicine
Mannam Ayurveda Co-operative Medical College
11.2017 - 01.2024
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