Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Accomplishments
Timeline
Generic

Great Okah

Dundee,Angus

Summary

Reliable and hardworking individual with 7 years of hands-on experience across care homes, cleaning services, hospitality, and customer service. Proven ability to maintain high standards of hygiene, deliver excellent care, and work efficiently in fast-paced environments. Flexible, friendly, and ready to contribute to any team with a positive attitude and strong work ethic.

Overview

7
7
years of professional experience

Work history

Care Assistant

Hope Residential Home
05.2021 - 03.2025
  • Assisted residents with daily care routines and mobility
  • Maintained a clean, safe, and supportive environment
  • Followed individual care plans and reported health concer
  • Administered medication to patients, ensuring proper health management.
  • Collaborated with healthcare team for effective patient care delivery.
  • Respected privacy and dignity of each resident during provision of care services.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Submitted reports to manager regarding status of client.

Hospitality Assistant

CitySide Hotel & Restaurant
04.2019 - 03.2021
  • Delivered table and bar service, supported events
  • Managed guest requests and performed housekeeping duties
  • Handled payments, bookings, and customer service
  • Coordinated well with colleagues across departments for smooth operations.
  • Collaborated with kitchen staff to ensure timely delivery of meals.
  • Handled cash transactions at the front desk with precision.
  • Coordinated with housekeeping staff, maintaining high standards of cleanliness throughout hotel.
  • Prepared rooms for guests' check-in, ensuring a welcoming environment.
  • Assisted guests with luggage upon arrival and departure, offering superior service.

Cleaner

FreshSpace Cleaning Services
01.2018 - 02.2019
  • Carried out general and deep cleaning in private and commercial spaces
  • Ensured all areas met hygiene and safety standards
  • Used appropriate cleaning tools and chemicals safely
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
  • Ensured the provision of clean towels and toiletries for guest satisfaction in hotel suites.
  • Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.

Education

Bachelor of Science - Computer Science

University of Dundee
Dundee

Skills

  • Personal care and resident support (care homes)
  • Cleaning and sanitation (homes, hotels, offices)
  • Food service, table setup, and kitchen assistance
  • Bar service: drink preparation, till handling
  • Housekeeping and room service in hospitality
  • Fast-paced multitasking and time management
  • Excellent communication and teamwork
  • Health & safety and infection control awareness
  • Palliative care experience
  • Respecting boundaries
  • Use of medical software
  • Nursing care

Languages

English
Fluent

Affiliations

  • Volunteering
  • Team sports
  • Tech and gadgets
  • Fitness and health
  • Learning new skills
  • Creative writing or content creation
  • Reading self-development or business books
  • Event planning or helping in community activities

References

References available upon request.

Accomplishments

  • Employee of the Month (multiple times)
  • Recognised for excellent attendance and punctuality in multiple jobs.
  • Handled 500+ customer enquiries weekly while maintaining over 90% satisfaction rate.
  • Commended by manager for going above and beyond during busy holiday seasons.
  • Completed advanced customer service training ahead of schedule.

Timeline

Care Assistant

Hope Residential Home
05.2021 - 03.2025

Hospitality Assistant

CitySide Hotel & Restaurant
04.2019 - 03.2021

Cleaner

FreshSpace Cleaning Services
01.2018 - 02.2019

Bachelor of Science - Computer Science

University of Dundee

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Great Okah