Grazyna Wrobel
London,Surrey
Summary
Dedicated professional with extensive experience in customer service and administrative support. Demonstrates strong billing experience, adept email correspondence, and a positive outlook in all interactions. Skilled in ordering office supplies, adhering to hospitality standards, and implementing front desk security protocols. Known for remaining calm under pressure while maintaining attention to detail and multitasking effectively. Committed to enhancing operational efficiency through precise data entry and exceptional customer service.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist
Euro Hotel
London, Grater London
03.2016 - 01.2021
- Managed front desk operations by greeting visitors and providing information on services.
- Assisted in scheduling appointments and maintaining an organised calendar for staff.
- Supported administrative tasks by filing documents and managing office supplies.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Managed phone calls, resulting in effective communication flow within the company.
- Completed data entry tasks whilst adhering to strict deadlines.
- Coordinated office supplies orders to keep necessary materials available at all times.
Bartender waiter
Pub "Sruba i Przyjaciele"
Katowice, Poland
05.2011 - 12.2015
- Created a welcoming atmosphere by maintaining cleanliness and organisation of bar and dining areas.
- Assisted in training new staff members on service standards and operational procedures.
- Managed cash and card transactions accurately whilst ensuring compliance with financial protocols.
- Demonstrated professionalism and patience whilst dealing with difficult customers.
- Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
Education
A-Levels - Hospitality, customer service
High School of Hotel Managment
Wisla, Poland 09.2005 - 06.2009
Skills
- Billing experience
- Email correspondence
- Ordering office supplies
- Hospitality standards
- Front desk security protocols
- Calm under pressure
- Attention to Detail
- Data Entry
- Office equipment operations
Languages
English
Advanced
Polish
Native
Timeline
Receptionist
Euro Hotel
03.2016 - 01.2021
Bartender waiter
Pub "Sruba i Przyjaciele"
05.2011 - 12.2015
A-Levels - Hospitality, customer service
High School of Hotel Managment
09.2005 - 06.2009
Similar Profiles
Lorena OchoaLorena Ochoa
Ayudante de camarero at Euro hotelAyudante de camarero at Euro hotel
Shiva HashemianShiva Hashemian
Sales assistant at Euro Hotel HarrowSales assistant at Euro Hotel Harrow
Pariwat SrichanPariwat Srichan
Hotel Manager at Hua Hin Euro City HotelHotel Manager at Hua Hin Euro City Hotel
Nayaab NaqviNayaab Naqvi
Health care assistant at Fairlie HouseHealth care assistant at Fairlie House
Mavis GyartengMavis Gyarteng
Salon assistant at Elshaddai Beauty ParlourSalon assistant at Elshaddai Beauty Parlour