Gray chukwuka Ukwuoma
DERBY,UNITED KINGDOM
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over three-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Operational Manager
GLOBAL LODGE MANAGEMENT-
Lagos, Lagos
11.2018 - 08.2023
- Reduced costs and improved operations by analysing processes and customer feedback.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
General Supervisor
EMGLO HOTELS AND SUITE
Lagos, Lagos
12.2017 - 10.2018
- Implemented comprehensive training programs for staff to enhance their customer service skills and promote a guest-centric approach.
- I implemented efficient work processes and introduced technology solutions to streamline operations. This included optimizing staffing levels, implementing a digital scheduling system, and integrating guest management software, resulting in increased productivity and smoother guest check-in and check-out experiences.
- Ensuring Compliance with Industry Standards and Regulations I oversaw compliance with industry standards, safety regulations, and licensing requirements within the hotel.
Executive Assistant/ Social Media Manager
LA PENZA COUTURE
Lagos
01.2017 - 12.2017
- Ran paid Facebook advertisements using allocated budgets and performance data to achieve maximum ROI.
- Developed and implemented overarching social media strategies, informing decision-making on future campaigns.
- Produced photo and video content with excellent editing skills.
- Drove website traffic by writing witty and creative social media content and blog posts.
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
- Approved travel expenses and reimbursement requests submitted by employees.
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
Sales Manager
IYK-CHAD CHEMICAL LIMITED
Lagos
09.2009 - 10.2011
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Generated company growth through market expansion and sales.
- Collected customer and market feedback and reported information to company leadership.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
Education
Master of Arts - Philosophy
University of Lagos, Akoka, Yaba, Lagos.Nigeria
NIGERIA 06.2018 - 10.2019
Bachelor of Arts - Philosophy
University of Lagos, Akoka, Yaba, Lagos.Nigeriab
Nigeria 10.2011 - 10.2015
A-Levels -
Prospect High School, Abanla (
NigeriaMaster of Science - International Hospitality Management
UNIVERSITY OF DERBY
Derby 09.2023 - Current
Skills
- Sales and market development
- Quality Control and Compliance
- Risk Assessment and Management
- Problem-Solving and Decision-Making
- Operations Planning and Strategy
- Customer Relationship Management
- Budgeting and Financial Management
- Leadership and Team Management
- Knowledge of Canva, VS Code, Cap Cut, Adobe Premier Pro
Languages
English
Fluent
Igbo
Fluent
Yoruba
Fluent
Certification
- Graduate Member, Nigerian Institute of Management (Chartered) (NIM) Proficiency Certificate in Management.
- Institute of professional entrepreneurs and strategic administrators of Nigeria (IPESA) -Proficiency Certification in Administrative Entrepreneurship
Volunteer
Logistics and Media Team Lead-Copa Lagos Beach Soccer Tournament 2011-2014
Research Assistant University of Lagos department of Philosophy
Enumeration officer, INEC 2015/2019
Social Media Assistant – Office of Advancement University of Lagos
Work against cancer (a cancer awareness program) 2016
Operation Manager – Clothes for Less Privilege Initiative. Till date
Drone Service Media Head – Dandon Cares - NGO for slum children.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Master of Science - International Hospitality Management
UNIVERSITY OF DERBY
09.2023 - Current
Operational Manager
GLOBAL LODGE MANAGEMENT-
11.2018 - 08.2023
Master of Arts - Philosophy
University of Lagos, Akoka, Yaba, Lagos.Nigeria
06.2018 - 10.2019
General Supervisor
EMGLO HOTELS AND SUITE
12.2017 - 10.2018
Executive Assistant/ Social Media Manager
LA PENZA COUTURE
01.2017 - 12.2017
Bachelor of Arts - Philosophy
University of Lagos, Akoka, Yaba, Lagos.Nigeriab
10.2011 - 10.2015
Sales Manager
IYK-CHAD CHEMICAL LIMITED
09.2009 - 10.2011
- Graduate Member, Nigerian Institute of Management (Chartered) (NIM) Proficiency Certificate in Management.
- Institute of professional entrepreneurs and strategic administrators of Nigeria (IPESA) -Proficiency Certification in Administrative Entrepreneurship
A-Levels -
Prospect High School, Abanla (
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