Grant Phypers

Experienced speciality broker to the jewellery, watch and fine art industries.

Over 25 years experience looking after the insurance needs of many top jewellery designers, luxury watch & timepiece specialists and all areas of the UK jewellery and watch industries; building loyalty, and long lasting relationships that are built on trust and integrity.

• Forged robust connections within the industry increasing access to beneficial resources.
• Evaluated risk factors associated with complicated transactions, minimising potential losses.
• Devised solutions for clients' unique needs, enhancing their trust in our expertise.
• Explained complex insurance concepts in simple, understandable language to clients.
• Established strong client relationships by providing excellent customer service.
• Provided ongoing support post-sale ensuring continued customer satisfaction.
• Recommended suitable products from a wide range of options to meet client requirements.
• Delivered comprehensive insurance solutions tailored to individual client's needs and circumstances.
• Identified potential risks of clients' assets, ensuring suitable coverage in place.
• Liaised with insurers to negotiate terms for clients' policies.
• Developed new sales leads through networking events and business contacts.
• Resolved disputes between clients and their insurance companies swiftly, fostering trustful relationship.
• Assessed client needs for policy renewals and adjustments.
• Enhanced customer satisfaction with prompt response to queries and complaints.
• Conducted risk assessments to enable appropriate insurance cover.
• Negotiated best possible terms for clients' contracts with underwriters for maximum benefit.

• Building and developing longstanding relationships with my clients, servicing and managing their bespoke insurance needs; providing workable solutions to enhance their cover and ensuring they have the protection for their business that they require.
• Overseeing a portfolio of risks associated with the jewellery, luxury watch and fine art industries.
• Introducing and building wholesale arm of Primassure, connecting with sub-brokers & intermediaries within the UK who do not have access in to Lloyd’s markets.
• Spearheaded the companies step into social media – Twitter, Facebook, and LinkedIn
• The new business development role is UK focused and concentrated on jewellers (retail, manufacturing, wholesaling, and importing), diamond dealers, luxury watch and fine art dealers.
• Networking and connecting with the relevant trade bodies within the UK jewellery and watch industries. Maintaining relationships with key people, arranging sponsorship of events and awards increasing the exposure of the company and the brand.

• To service and manage a portfolio of clients within the Jewellers Block and Fine Art Industry.
• Obtaining and acquiring new business through various avenues as well as carrying out risk management and security surveys of the businesses I looked after.
• Reviewing clients insurance requirements for the forthcoming year and placing the business with specific Underwriters fitting their needs.
• Negotiating terms and conditions favourable to my clients and the cover they sought.
• A good deal of my time was spent traveling to see my clients and spending time with them to review both their existing cover and to discuss their future needs and requirements.
• Responsible for a large account consisting of small one-man operations to high-end businesses and brand leaders.
• Part of my role was to look at developing new schemes/ways of increasing income, so in addition to sourcing new business opportunities there was an element of cross selling products and policies that could benefit the client.
• For the last 5 years of my career at T H March I was particularly responsible for overseeing and managing various members of staff, leading, empowering and providing direction to their roles within the company.