Summary
Overview
Work history
Education
Timeline
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Grant Myatt

Ramsbottom,Greater Manchester

Summary

I obtained my HGV class C and C+E drivers license in February 2023. Having decided to take on the challenge of a new career I am now looking for my first driving role. I am not looking for a role just to gain experience but a role where I can learn and develop the skills needed to be a competent and safe HGV driver and learn about the Transport/logistics industry.


I have held a driving licence for 15 years which is free from any endorsements or penalty points, and I am able to drive the below category. LGV Cat C licence, LGV Cat C+E licence.


I am a polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Overview

12
12
years of professional experience

Work history

Mobile support Executive

Giacom
Burnley, Lancashire
04.2021 - Current
  • Providing exceptional support and service to our customers
  • To be the first point of contact for complaints and escalations within the team and customer
  • Provisioning and Managing customer orders
  • Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
  • Customer Service and Support duties
  • Handle incoming calls from our Resellers
  • Investigation into root cause of recurrent provisioning issues
  • Provide technical advice to resellers and internal staff
  • Investigate order rejections and issues using problem solving
  • Schedule and action all tasks to completion within specified timescales
  • Ensure all systems are kept fully updated for each action and point of customer contact.

Operations Manager

Rentalcars.com
01.2013 - 12.2020
  • Handling large volume/complex queries and escalation contacts from front line advisors/manager colleagues, problem solving to find the best solution for customers and business, whilst always striving to make new bookings and minimizing cancellations
  • Mentoring and coaching Advisors and Support Team colleagues to improve their skillset and performance towards and exceeding company KPIs including, CSAT, right First time, Compliance, AHT and investigating exceptions and reporting back to senior Managers
  • Quickly building rapport and trust to new starters with the business
  • Build strong relations with other departments within the business including sales, Customer insight, Product and commercial and operational excellence and regular taking part in meetings to share best practice and identify items/processes for improvement
  • Ability to Self-Manage and manage own diary around business needs
  • Maintain up to date, high Level System and company product and process knowledge and providing support and training when being rolled out to the wider team
  • Introducing a brand-new communications system, insurance products, contact logger, and new affiliate processes all within the last 3 years
  • First point of contact and support for External/outsource teams in Bulgaria, Poland, Egypt and Philippines and troubleshooting technical, process and knowledge issues
  • Leader of a small team who travelled off site in Egypt (2019) and Sofia (2017) to support in training and coaching of the new customer service managers and advisors in these sites.

Customer Contact Advisor

Booking.com Transport Unit
01.2013 - 04.2014
  • Handling High volume of customer contact queries via Phone, email and live chat
  • Accurately process customer requests and records
  • Consistently exceeding personal KPIs including sales, service and first contact resolution targets.

Guest Associate

Marriott Hotels, Manchester
01.2012 - 01.2013
  • Handling customer enquires both via various channels including face to face, phone and email
  • Selling company products including rooms, restaurant bookings, event enquiries
  • Maintain excellent relationships with regular guests or VIPS
  • Working towards personal targets
  • Driving customer and company vehicles.

Education

St Gabriel’s Rc High School, Bury

Timeline

Mobile support Executive

Giacom
04.2021 - Current

Operations Manager

Rentalcars.com
01.2013 - 12.2020

Customer Contact Advisor

Booking.com Transport Unit
01.2013 - 04.2014

Guest Associate

Marriott Hotels, Manchester
01.2012 - 01.2013

St Gabriel’s Rc High School, Bury

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Grant Myatt