grant chittenden
Faversham
Summary
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable. Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Successful at cleaning and arranging checkout lanes to maintain professional, visual appeal. Enthusiastic retail professional with 6 years of hands-on experience in customer service, payment processing and sales. Strong communicator and team player, willing and capable of learning new processes to support overall organisational success.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
Checkout supervisor
Sainsbury's
Faversham, Kent
2011.04 - 2023.03
- Coached colleagues on, complaints, returns and promotional offers.
- Assisted customers with additional needs in transporting goods to vehicles, elevating client service.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Minimised long register queues by completing sales transactions quickly and accurately.
- Ensured adequate cash were present at each checkout in preparation for store opening hours.
- Displayed and restocked merchandise by following brand guidelines.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Evaluated returned items to ensure standards and store policies on refunds and exchanges were met.
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Exemplified outstanding customer service standards, leading team members by example.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Issued receipts for customer purchases and gifts, advising on in-store return and exchange policies.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Education
EDI level 2 Diploma in retail skills - retail
sainsburys
Faversham, Kent 2011.04 - 2012.01
Skills
- Cash register operations
- High volume transactions
- Coin counting
- Order taking
- Checkout staff training
- Money management
- Product return procedures
- Customer greeting
- Scanner operations
- Customer complaint management
- Loss prevention
- Credit card payment processing
- Store emergency procedures
- Credit and debit processing
- Customer relations
- Merchandise display development
- Checkout theft procedures
- Cash handling policies
- Payment processing
- Store appearance upkeep
- Restocking inventory
Timeline
Checkout supervisor
Sainsbury's
2011.04 - 2023.03
EDI level 2 Diploma in retail skills - retail
sainsburys
2011.04 - 2012.01