GRANT AKPULU
Stoke-on-Trent
Summary
Data-driven professional with expertise in data administration, systems management, and performance reporting. Experience in producing accurate statistical reports, managing client onboarding processes, and maintaining complex databases. Skilled in identifying data inconsistencies, automating reporting workflows, and driving process improvements. Engages effectively with stakeholders, supports commercial submissions, and contributes to digital transformation projects. Holds an MSc in International Business.
Overview
5
5
years of professional experience
Work History
Support Worker
ACHIEVE TOGETHER
03.2023 - Current
- Maintain accurate operational records across multiple cases ensuring compliance and data integrity.
- Produce progress updates and performance information for stakeholders.
- Investigate and resolve documentation discrepancies to improve data quality.
- Support onboarding, induction and training activities.
- Liaise with multidisciplinary stakeholders to maintain service continuity.
Branch Manager
LAPO MICROFINANCE BANK
02.2021 - 12.2022
- Produced monthly KPI, financial, and operational performance reports to inform strategic decision-making.
- Managed end-to-end client onboarding, ensuring compliance and optimal system setup, which enhanced client satisfaction.
- Improved onboarding cycle time by 20%+ through process improvements.
- Resolved 95% of escalations within SLA targets.
- Maintained business databases and ensured data accuracy.
- Conducted performance reviews and led a team of 17+ staff.
- Identified operational efficiencies that enhanced branch performance and streamlined workflow.
Education
MSc - International Business
University of Salford
Manchester01-2024
BSc (Hons) - Accounting
University of Lagos
01-2017
Uk Financial Regulation/Uk Financial Service and regulation
London Institute of Banking and Finance
London, ENGSkills
- Client Service Management
- Client Support Coordination
- Stakeholder Management
- Data Quality
- Data Cleansing
- Performance Reporting
- Systems Support
- Microsoft Excel
- CRM Systems
- Process Automation
- Statistical Analysis
- Database Administration
Custom
- Reduced client onboarding times by more than 20% through workflow redesign and process optimisation.
- Resolved 95% of customer escalations within agreed SLA targets.
- Produced monthly KPI and performance reports supporting business decisions.
- Led, coached and developed a team of 17+ employees.
- Improved operational efficiency through data-driven performance monitoring.
Timeline
Support Worker
ACHIEVE TOGETHER
03.2023 - Current
Branch Manager
LAPO MICROFINANCE BANK
02.2021 - 12.2022
MSc - International Business
University of Salford
BSc (Hons) - Accounting
University of Lagos
Uk Financial Regulation/Uk Financial Service and regulation
London Institute of Banking and Finance