Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Interests and Achievements
Timeline
Generic
Grainne O’Connor

Grainne O’Connor

Armagh

Summary

I am a dedicated and adaptable professional with strong interpersonal communication skills, excellent at working collaboratively within teams while also excelling independently. Competent in Microsoft systems and PAS, demonstrating attention to detail and maintaining confidentiality. Known for punctuality, reliability, and a courteous approach to interactions with the public and staff. Committed to continuous learning and capable of following instructions accurately to ensure task efficiency. My employment to date has provided me with opportunities to work with a variety of people; young children, adults, elderly people and disabled people, therefore I have been able to adapt my tone of voice and body language to be approachable and friendly when dealing with the public in any situation. Career goals include further enhancing expertise in team dynamics and operational efficiency.

Overview

9
9
years of professional experience

Work history

Hostess

Obeach Ibiza + Dubai
Ibiza
04.2024 - 10.2025

Reason for leaving:

  • End of season, moved home to Ireland.


Duties within post:

  • Cash Handling
  • Admin Duties
  • Worked for 3500-4000:people daily
  • Liaised with event coordinators during special events for seamless execution of duties.
  • Provided excellent customer service to ensure repeat business.

Lifeguard

Armagh Banbridge Craigavon Council
Armagh, Armagh City Banbridge and Craigavon
09.2023 - 03.2024

Reason for leaving:

  • Moved to Ibiza + Dubai


Duties within post:

  • CPR + First Aid qualified
  • Trained using AED
  • NPLQ Qualification held for 8+ years
  • Awareness + application of Health & Safety, Risk management and COSHH + RIDDOR regulations.
  • Enforced strict pool rules, reducing risk of accidents dramatically.
  • Performed rescues in high-pressure situations safeguarding patron lives.
  • Control of admission to the swimming pool during peak times.


Administrator

Caremark Liverpool
Wavertree, Liverpool
11.2022 - 08.2023

Reason for leaving:

  • Moved home to Ireland


Duties within post:

  • Interviewed + trained 15+ new care assistants weekly
  • Schedule clients appointments
  • Huge importance for confidentiality
  • Competent in computers + Microsoft packages
  • Answering telephone queries
  • Admin duties ; filing + photocopying, receiving + responding to emails, creating spreadsheets, creating database, organising files and completion of electronic staff diaries.

Hostess

Liverpool F.C
Liverpool
09.2022 - 08.2023

Reason for leaving:

  • Moved home to Ireland


Duties within post:

  • Cash Handling
  • Assist with the smooth running of the bar to deliver a high standard of customer service.
  • Served food + drinks when required to players + their family
  • Worked in high-pressure situations whilst maintaining composure and professionalism.
  • Handled customer queries and complaints, ensuring satisfaction.
  • Great knowledge of spirits, beers and wines.

Lifeguard

Armagh Banbridge Craigavon Council
Armagh, Armagh City Banbridge and Craigavon
03.2017 - 09.2022

Reason for leaving:

  • Moving to Liverpool


Duties within post:

  • CPR + First Aid qualified
  • Trained using AED
  • NPLQ Qualification held for 8+ years
  • Enforced strict pool rules, reducing risk of accidents dramatically.
  • Performed rescues in high-pressure situations safeguarding patron lives.


Administration Officer

Home Care independent living
03.2021 - 11.2021

Reason for Leaving:

  • Full time lifeguard post became available in the Leisure Centre


Duties within post:

  • Receiving + responding to emails
  • Answering telephone queries
  • Huge importance for confidentiality
  • Competent in computers + Microsoft packages
  • Filing + photocopying


Care Assistant

Hamilton Court Care Home
03.2020 - 03.2021

Reason for leaving:

  • Few shifts available, needed full time hours


Duties within post:

  • Assist clients with both physical and+ emotional support
  • Manual handling training completed + constantly updated in order to use equipment
  • Carry out domestic duties when required
  • Record and report everything to keep you + patient safe

Filing and Records Clerk

Southern Health & Social Care Trust
09.2019 - 02.2020

Reason for leaving:

  • Temporary contract


Duties within role:

  • Managed file systems for easy access and retrieval.
  • Performed clerical duties such as photocopying and printing as needed.
  • Ensured proper disposal of old records with set guidelines.
  • Updated records regularly to maintain current information at all times.

Domestic

Southern Health & Social Care Trust
06.2019 - 09.2019

Reason for leaving:

  • Summer job


Duties within post:

  • Carried out day-to-day duties accurately and efficiently.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Importance of wearing PPE + be aware of health & safety regulations

Waitress

East Chinese Restaurant Armagh
05.2016 - 11.2016

Reason for leaving:

  • Irregular Hours


Duties within post:

  • Provided top-notch service to customers, improved overall dining experience.
  • Maintained clean and organised dining area for customer comfort.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Handled cash transactions accurately, ensured balanced till at end of shift.

Education

GCSEs -

St Patrick’s Academy
Dungannon, Mid Ulster
05/2016 - 06/2016

AS Level -

St Patrick’s Academy
Dungannon, Mid Ulster
05/2017 - 06/2017

A-Levels -

St Patrick’s Academy
Dungannon, Mid Ulster
05/2018 - 06/2018

Foundation Degree -

Belfast Metropolitan College
Belfast
09/2018 - 06/2019

Skills

  • Good interpersonal communication skills developed through employment to date
  • Working in a friendly, courteous manner with the public, staff and residents
  • Experience using Microsoft systems and PAS
  • Employment to date has included working as part of a team but can work of my own initiative when required
  • Willing to learn,able to take and accurately follow instructions, acting in a professional manner at all times
  • Enthusiastic, highly motivated and flexible
  • Committed to whatever task is required, even ad-hoc requests as a hardworking individual to ensure efficiency of task at hand
  • Punctual, trustworthy, organised, reliable, helpful, kind and caring
  • Attention to Detail
  • Confidentiality maintenance
  • Telephone etiquette

Affiliations

  • Gaelic Football
  • Camogie

Accomplishments

  • NPLQ lifeguard qualification
  • CPR + AED trained

References

  • Lee, Wells, Duty Officer, 02837515920, Orchard Leisure Centre, 37-39 Folly Lane, Armagh, BT601AT
  • David, Mears, Front Door Manager, +34 695 96 71 32, Obeach Ibiza + Dubai, Carrer des Molí12 - 14, San Antonio Ibiza, 07820

Interests and Achievements

  • My passion is sports, currently involved in local Ladies Gaelic Football and Ladies Camogie, having won 2021 Junior Ladies Football League and Championship.
  • I am a keen swimmer, having completed and achieved National Pool Lifeguard Certificate which I update every two years.
  • I volunteer at underage level in local sports complex including coaching, blitzes, summer camps, refereeing and fundraising.

Timeline

Hostess

Obeach Ibiza + Dubai
04.2024 - 10.2025

Lifeguard

Armagh Banbridge Craigavon Council
09.2023 - 03.2024

Administrator

Caremark Liverpool
11.2022 - 08.2023

Hostess

Liverpool F.C
09.2022 - 08.2023

Administration Officer

Home Care independent living
03.2021 - 11.2021

Care Assistant

Hamilton Court Care Home
03.2020 - 03.2021

Filing and Records Clerk

Southern Health & Social Care Trust
09.2019 - 02.2020

Domestic

Southern Health & Social Care Trust
06.2019 - 09.2019

Lifeguard

Armagh Banbridge Craigavon Council
03.2017 - 09.2022

Waitress

East Chinese Restaurant Armagh
05.2016 - 11.2016

GCSEs -

St Patrick’s Academy
05/2016 - 06/2016

AS Level -

St Patrick’s Academy
05/2017 - 06/2017

A-Levels -

St Patrick’s Academy
05/2018 - 06/2018

Foundation Degree -

Belfast Metropolitan College
09/2018 - 06/2019
Grainne O’Connor